Aspinal of London

Beautiful Cufflinks

Love, love, love how the cufflinks turned up. The box being gift wrapped was stunning and everything about it was so lovely. My fiancé was so happy with them. Good quality and will definitely use yourselves again. Thank you!

I bought one of their leather Briefcases

I bought one of their leather briefcases because of the quality and craftsmanship that Aspinal of London is known for. The briefcase arrived within a few days, and I found its look and finish to be exceptional. Well worth the purchase.

Third time lucky!

I bought a personalised gift for my sister's partner at the beginning of November for his birthday on 27th November. The item arrived and the personalisation was right justified, not in the center of the loop keyring. I sent it back after long chats and photo taking to prove that it was not right. The keyring was returned, beautifully centered with the initials in the wrong order. I sent it back again. Everything was correct on the third time but I feel like I didn't buy a present but a job! I received the replacement on 30th January and now I have to post it on to him, I thought I was being organised ordering at the beginning of November! Ironically I was given a free birthday present from Aspinal during this period for free personalisation, and no code to redeem this offer!

Excellent Leather Products

I have purchased 4 items over 12 month period. The online shopping experience was excellent but more importantly the products are excellent as well with great workmanship and premium leather used. The stitching is excellent as well. I have absolutely no hesitation of recommending friends to buy from Aspinal. Delivery was super-fast from London to Melbourne Australia and DHL shipping costs is very reasonable.

Chris FieldUnited Kingdom · 3 reviews · Experienced 2026-02-02 · Posted 2026-02-02

Poor customer service

Ordered a personalised wallet as a Christmas present. The wallet wasn’t opened until Christmas Day as it was in a presentation box, and unfortunately it had minor damage to the front, which was really disappointing. You would expect a premium brand like Aspinal of London to have very strict quality control, especially considering the price point and reputation. I requested a return, and while the initial delay over Christmas was understandable, the process after that was not. The wallet was returned at the end of December, but it then took numerous emails and chasers to get any update on progress. The replacement didn’t arrive until the very end of January. The most disappointing part was the level of customer service — chaser and follow-up emails were repeatedly ignored. Overall, I was completely let down by the service, which is not what you would expect from a premium brand.

Refund Delays and Poor Handling of Returns”

I was disappointed with my experience of Aspinal of London’s customer service regarding a refund. Although my return had been received, I was told it would not be accepted until manually processed, with delays attributed to the company being “small” and operating returns sequentially. This explanation felt insulting and gave the clear impression that unless a customer is high-profile or well-known, they are expected to wait—a subtle but unacceptable suggestion of favoritism. This is particularly hard to reconcile with Aspinal’s global clientele, strong brand positioning, and well-publicized association with high-profile customers, including HRH The Princess of Wales. The claim that delays are due to manual processing is unconvincing and does not justify withholding my statutory consumer rights. Customer service should be consistent and fair for all. Based on this experience, I would not recommend this company.

AVOID! AVOID! AVOID! Go elsewhere.

Zero response from Customer Service with regards to refund. Returns process was followed to the letter by myself but almost 14 days later, there has been no update on the status despite tracking showing that they have received the package. Contacted them via live chat and although they initially respond to say they are trying to find an advisor, they just leave it at that and it's a dead chat. There are better bag suppliers in this price range...use them and do not use Aspinal. Shocking treatment of customers.

Fine if you don’t ever need to return a…

Fine if you don’t ever need to return a product, but getting your money back on a returned item is like pulling teeth. Luxury prices, low rent service. Avoid like the plague.

Bag does not fit in dust bag

I purchased a bag in the sale. Bag arrived in perfect condition, together with a dust bag that is far too small to fit the bag, with the strap attached in it. I received a courtesy email from the above company asking if I had any issues. I replied stating the above issue on 23rd January. I have had no contact from the company since. Is customer service non existent? Not the service you would expect from a company supposedly of this calibre. Both myself and my daughters have several of their bags & have had no issues in the past. However, going forward we will not be using this company again & definitely would not recommend anyone else to do so.

I love this handbag!

I love this handbag! I've wanted the Paris bag for some time and finally I have it. I know from my previous purchases that the leather is superb. I am completely thrilled with all of my purchases from Aspinal of London over the past 3 yrs. I receive lots of compliments and have purchased several personalised gifts for special family occasions. Perfectly designed, presented and packaged ✨️ 🥰

Found the perfect gift

Aspinal of London was the perfect shopping portal for us to find that special gift we were searching for, for our daughter’s 40th. They have a huge selection of products and an easy to use website. I’m in Australia, and not only did they keep me informed of my parcel’s whereabouts, it only took a week for it to arrive from the day I ordered it online. Very impressed. I’d definitely recommend them if you are searching for something special. Their products are of the highest quality.

Very disappointing service from a…

Very disappointing service from a company who is meant to be a luxury brand. I ordered an item in the early afternoon on the 27th of January. I paid £9.95 for express delivery which clearly states delivery will be 1-2 days. It is now the 30th of January and still no sign of my delivery. When I track my order on line since the 27th of January it states 'being packed' and it has not moved. So not only have they not honoured fast delivery, it is a total nightmare trying to speak to someone about my delivery. They say they will contact you within 48 hours??!! Pretty disappointing and basically I have paid extra for a fast delivery and still no update or sign of my order. I thought it would be courteous to at least let me know what is going on. I am a Private PA working for a High Networth Individual in London and part of my role is send our lovely Staff - 80 in total - birthday gifts. I was going to purchase from Aspinal but after my experience, I will not as the customer service is appalling. I have tried numerous times to speak with someone to find out where my order is and have failed so far. So you have taken my £9.95 for a fast delivery and not honoured it and with no communication from you whatsoever.

Wonky personalisation. No communication.

Wonky personalisation. I bought my daughter a bag with personalised initials. The bag arrived and the hot stamping was wonky. I got in touch with customer service who advised to generate an exchange, I did that (many steps involved!). They received the bag back nearly 3 weeks ago now. I had no contact, no email to say ‘we’ve got it’ or anything, I left it for over a week then emailed for an update and got an auto generated response about their 10 working day timeframe. It has now been well over the 10 working days and still nothing. Absolute shambles of a company. I don’t even want the bag anymore at this point, the whole experience has been a joke. Reading the below reviews about similar issues doesn’t make me feel hopeful.

Fantastic experience buying a travel…

Fantastic experience buying a travel bag, very knowledgeable and professional, Omar was the best - great fun!

More than thrilled with purchase

I purchased a purse from Aspinal and could not be happier with the quality of the purse, the attention to detail in the packaging, and how quickly it was shipped and delivered, inspite of extreme weather conditions and snow here in the NE. Will not hesitate to shop with them again, and highly recommend them.

Wendy United Kingdom · 103 reviews · Experienced 2025-12-04 · Posted 2026-01-28

I have purchased five things in the…

I have purchased five things in the past year and each one of beautiful quality, packaged nicely and delivered on time. I would definitely recommend.

A beautiful bag exactly as described

Merlot bag

Received my bag very quickly from Website purchase . Very happy with it and very well presented and delivered

mariam alwohaibKuwait · 1 review · Experienced 2026-01-26 · Posted 2026-01-27

Basically I was robbed

Basically I was robbed. Received neither the package nor the refund for an online order. I would’nt recommend, nightmare customer service.

A beautiful piece of art

A beautiful piece of art I received my Midi Mayfair 2 in Black Patent Croc and I cannot be more satisfied with the product. It is exquisite from every single aspect.