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Motel 6 (www.motel6.com) has a 3.7 out of 5 rating on OK.one, based on 177 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 72% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff is very friendly, welcoming, and helpful throughout the entire check-in process. Guests also appreciate the convenient locations that offer easy access to nearby shopping, dining options, and local attractions.
Some reviewers were not happy with the cleanliness of certain rooms, pointing out specific maintenance issues and stained surfaces. Visitors occasionally noted frustrating problems with persistent noise disturbances from nearby guests, hallway traffic, or outside train tracks. Additionally, a few people mentioned that certain facilities like ice machines or pools were occasionally out of service during their stay.
Auto-generated from all reviews of this business. For reference only.
Could not check in when I arrived because the self-service kiosks was not working, and the staff could not check me in. Why are you switching to self-service kiosks?
Reply from Motel 62026-08-10
Hi John, we sincerely regret the inconvenience you faced while trying to check in. We understand how upsetting it must have been when the self-service kiosk was not functioning and the staff were unable to assist with the check-in. Kindly share your Motel 6 Booking ID along with your registered contact number and email ID , so that we can review the matter and assist you further. ~UC
Hi, we're glad to know that you had a good stay and found the room comfortable and reasonably priced. Your kind words mean a lot to us and motivate us to continue offering comfortable stays at great value. We look forward to welcoming you again soon!~UC
The room was disgusting, and smelled in the bathroom. There were two full size beds instead of a single king size bed. There was no mini fridge or microwave in the room. There was no hot water in the bathroom sink. There is no remote for the TV set. The room is roach infested, mold on the walls and bathtub area, the toilet doesn't stop running water, there's damage to the toilet roll dispenser and the wall above it, and there's an odor coming from it. The mirror is so dirty that it does not reflect. I have pictures of all the rooms problems
Reply from Motel 62026-08-05
Hi Tanya, we're truly sorry to hear about the condition of your room and sincerely regret the experience you've described. The concerns you've raised are certainly not reflective of the standards we strive to maintain. Thank you for sharing the booking details with us. We've escalated the issue internally to get it investigated for you. Our team will soon reach out to you to share an update. Your patience in the interim is appreciated.~UC
I always stay here. Always clean. So close to Hampton Beach at a reasonable rate.... And easy to get to Maine etc
Easy on easy off highway with food shopping and gas right there.
Reply from Motel 62026-08-05
Hi, thank you for your wonderful review and for choosing to stay with us time and again! We're delighted to hear that you consistently enjoy our clean accommodations, convenient location, and great value. It's also wonderful to know that our easy access to Hampton Beach, Maine, shopping, dining, and the highway continue to make your visits enjoyable. We truly appreciate your loyalty and look forward to welcoming you back on your next trip!~UC
Hi Katherine, thank you for your wonderful review! We're truly grateful for your continued trust and loyalty. It's a pleasure to know that you enjoy staying with us each time. We sincerely appreciate your support and look forward to welcoming you back for another comfortable stay soon!~UC
I had a great experience really close to shopping and things to do the staff is great
Reply from Motel 62026-08-05
Hi, thank you for your kind feedback! We're delighted to hear you had a great experience and enjoyed our convenient location. It's wonderful to know our staff helped make your stay even more enjoyable. We truly appreciate your support and look forward to welcoming you back to Motel 6 soon! ~Arsh
Everything about Motel 6 Hornepayne was first rate.
Everything about Motel 6 Hornepayne was first class from the very clean rooms, friendly service staff and amenities. Will stay there again for sure.
Reply from Motel 62026-08-05
Hi Karl, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. We look forward to hosting you again. ~SP
We stayed at the Pensacola, FL Motel 6. We had a nice stay but they charged me a refundable $50 fee for what I can't remember. The clerk forgot to remind us(I feel on purpose), so that we could get it back. By the time we got to Gulfport, MS, I remembered. I called to see if they could send it to me and they said no. We spent 3 nights. I feel like it was a scam designed to get extra money out of the customer. Even if We forgot the clerk knew and should have offered it back. I don't have extra money to give away. I am very displeased .
Reply from Motel 62026-08-05
Hi Raquel, we sincerely regret the inconvenience and frustration caused regarding the refundable $50 fee. We understand how concerning it must have been to realize this only after leaving the property, especially when you were expecting the amount to be returned.
Thank you for sharing your contact details with us. However, we’re currently unable to locate the reservation with the information available. Kindly share your Motel 6 Booking ID via DM, so that our concerned team can retrieve the booking details, review the fee and refund concern, and assist you further. ~UC
When I drove across the country (USA) and back, I relied exclusively on Motel 6. They allow two pets with no pet fees. Also, Motel 6 is everywhere, which make it a no brainer for road trips with dogs. You don't have to worry if the hotel allows pets or have a pet fees. This makes trip road trip planning much easier.
The quality of the hotel rooms varies greatly. From "not bad" to "poor". Their buildings are generally older.
I did have one terrible experience in one city. We arrived quite late and the family is very tired. But there was no one at the front desk to check us in. I knocked and called and rang the bell and waited for more than an hour. I called the main Motel 6 corporate phone, and they weren't able to reach anyone. Fortunately, there was another Motel 6 across the street, and we were able to get a room there.
Overall, though, I think Motel 6 is a convenient hotel for pet owners. There isn't any other large hotel chain in the US that has no pet fees that I know of.
However, if I don't have a pet, Motel 6 would not be my first choice. I prefer hotels with free breakfast included, which make it so much more convenient for a travelling family.
Reply from Motel 62026-08-10
Hi Hao, thank you for sharing such a detailed and thoughtful review of your experiences with Motel 6. We're especially glad to know that our pet-friendly policy, with no pet fees, has made your cross-country road trips with your dog's more convenient and stress-free. We truly appreciate your continued trust in choosing Motel 6 for your travels. At the same time, we’re sorry to hear that the quality of your experiences has varied and that you faced a particularly disappointing situation when you were unable to find anyone at the front desk despite waiting for over an hour. We understand how difficult this must have been after a long journey with your family.
Your feedback regarding room quality, property upkeep, front-desk availability, and breakfast options has been duly noted and will help us identify areas where we can improve. We hope to provide you with a more consistent and comfortable experience on your future travels. ~UC
I didn’t even want to give them a 1 star this was the most nasty and roach infested place I’ve ever been to the manager I’m assuming was the rudest human I’ve ever seen the room was hot even though the air conditioning was on. I am going to find out whom I need to talk to. So motel 6 in Dalton Ga can be shut down. I couldn’t even sleep and I have a video I recorded of the live roaches and the dead ones I killed last night. I want my money back and that dude fired and motel 6 shut down!!!
Reply from Motel 62026-08-10
Hi Jennifer, we sincerely regret to hear about the distressing experience you had at our Motel 6 property in Dalton, GA. We understand how upsetting it must have been to encounter serious cleanliness concerns, including the presence of roaches, along with issues regarding the room temperature and your interaction with the property staff. Kindly share your Motel 6 Booking ID, along with your registered phone number and email ID, so that our concerned team can review the matter thoroughly and assist you with the appropriate resolution. ~UC
Hannibal MO
A cleaning deposit of $100.00 was charged when I checked in. I requested it be returned on check out. I asked for no service after watching them clean the room so poorly that I had to re clean the room to make it livable. Dirty mop water on the floors, splashing toilet water around and claiming to clean the toilet. No attempt to clean the sink , counters or tub. I bought supplies and cleaned them myself. The cleaners would yell at us through the door when we said we didn’t need cleaning. They threatened us with being thrown out because they wanted to have them come in snd throw water around every couple days . We repeatedly said we would clean the room. We left after the threats.
Reply from Motel 62026-08-10
Hi, we sincerely regret to hear about the experience you faced during your stay. We understand how concerning it must have been to encounter issues with the room cleaning, the cleaning deposit, and the interaction with the housekeeping staff. Kindly share your Motel 6 Booking ID along with your registered contact number and email ID, so that we can review the matter thoroughly and assist you with the appropriate resolution. ~UC
The property was really nice. Clean, nicely decorated, quiet inside the room. Convenient to lots of things. I was impressed.
Reply from Motel 62026-08-05
Hi Jacqueline, thank you for your wonderful feedback! We're delighted to hear that you enjoyed the cleanliness, décor, peaceful atmosphere, and convenient location of the property. It's especially rewarding to know we left such a positive impression on you. We truly appreciate your kind words and look forward to welcoming you back soon! ~Arsh
Perfect room for a good price. Having the kitchen was a big plus for us. We enjoyed being able to cook some during our family trip. Staff was friendly and very knowledgeable of the city. Loved it!!!
Reply from Motel 62026-08-05
Hi Ronald, thank you for your wonderful review! We're delighted to hear you enjoyed your stay and found the room to be a great value. It's wonderful to know the in-room kitchen made your family trip even more convenient, and that our friendly staff helped make your visit memorable with their local knowledge. We truly appreciate your feedback and look forward to welcoming you back soon! ~Arsh
We travel with dogs. Motel 6 are pet friendly. Always clean, good parking. quiet, and great service at the desk. Low price compared to the competition. Great value if you are budget oriented. Safe, clean, great locations. Been dealing with them for OVER 20 years.
Reply from Motel 62026-08-05
Hi Andre, thank you for your wonderful feedback and for choosing Motel 6 for over 20 years! We're honored to have earned your trust throughout your travels. It's great to hear that you value our pet-friendly accommodations, clean rooms, convenient locations, friendly service, and affordable rates. We truly appreciate your continued loyalty and look forward to welcoming you and your dogs back for many more stays! ~Arsh
I stayed several times at 775 N. Mathilda Ave, Sunnyvale and is my favorite because is: Clean, feel safe because of other people that were staying here, good price, staff treat me nice. The only difficult situation was not good Wi-Fi reception; I needed to attend a training.
Reply from Motel 62026-08-05
Hi Silvia, thank you for your continued trust in staying with us! We're delighted to know you enjoyed the cleanliness, felt safe during your stay, appreciated our friendly staff, and found good value in our hotel. We sincerely apologize for the Wi-Fi issue you experienced and understand how important a reliable connection is, especially during training. Your feedback has been shared with the concerned team for improvement, and we look forward to providing you with an even better experience on your next stay. ~RK
Hi Larry, thank you for your kind words! We're delighted to hear that you found the property clean and enjoyed your stay. We truly appreciate your feedback and look forward to welcoming you again soon! 😊 ~RN
Hi Jessica, thank you for your kind words! We're delighted to know that everyone made you feel welcome and well taken care of. Your appreciation means a lot to us, and we look forward to hosting you again soon! 😊 ~RN
I stayed at motel 6 in Clarkston quite a bit for the last 30 years. A while back I stayed there in Clarkston everything was fine and went to school can the next day I called to stay there again and when I got there the lady was not friendly in the morning and I had already made reservations like usual and this lady said I had to pay a pet deposit on my handicapped dog and they did not have a room that was handicap that would accommodate a dog so I have not been back there since they decide charging activated description haircut taste it all night hair in my nose if you went under the cover this morning
Reply from Motel 62026-08-04
Hi, we are empathetic to hear about the inconvenience you had to face. Thank you for sharing your contact details with us. However, we’re currently unable to fetch your booking details with the information available. Kindly help us with your Motel 6 Booking ID, so that our concerned team can locate the reservation, review the matter thoroughly, and assist you further. ~UC
Seems like to many places are needing rehab lately ac doesnt work or shower or even better the what eas cheaper rooms now don't come with a microwave an fridge that's an up charge now must be that way with a working TV as well or 1 that has more then the basic channels
Reply from Motel 62026-08-04
Hi, we are empathetic to hear about the inconvenience you had to face. Kindly help us with your booking id/contact details so that we can provide you with the best possible resolution at the earliest. ~AA
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