Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
Written by the business, not verified by us.Rotimatic (www.rotimatic.com) has a 3.1 out of 5 rating on OK.one, based on 544 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 6% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond. Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
Auto-generated from all reviews of this business. For reference only.I ordered my Rotimatic in April of 2025, received after 4 months. I was really happy using it. Then top cover broke on its own. I sent machine in warranty. It has been 4 months still waiting for replacement. I like the Rotimatic even though it is expensive but customer support is terrible.
I would rate -100 if there was an option — Worst purchase of my life My entire Rotimatic experience has been nothing but stress, financial loss, and endless follow‑ups. I purchased two machines, paid out all of 12 instalments, plus an additional USD $735.63 upgrade fee, and still ended up with defective units that never worked as advertised and sitting on my kitchen counter doing nothing but occupying space. It stopped working within the first month of delivery l. The machines repeatedly failed with dough errors, heating issues, uneven rotis, and constant breakdowns. Every time I reached out for support, I was met with silence, delays, or scripted responses. Scheduled calls were ignored, emails went unanswered for weeks or months, and the “support team” felt completely non‑existent. Even after proving the defects, Rotimatic refused to provide a proper resolution. Their refund process is intentionally slow, unclear, and designed to frustrate customers into giving up. I’ve dealt with many companies, but Rotimatic stands out as the worst customer service I have ever experienced. Defective product + zero accountability + months of ignored communication = a nightmare. I am now pursuing a full refund and contract cancellation through consumer protection channels because Rotimatic has failed at every step. My advice: Stay far away. Save your money, your time, and your sanity
Neither received my order nor any refunds.
Totally worthless product! Do not buy this machine. It fails to make rotis properly and gets stuck every single time, regardless of the flour, oil, or water used. I tried everything, but nothing worked. The product simply doesn't perform as advertised. I would strongly advise against trusting this company. Buying this machine was a complete waste of money, and I deeply regret my purchase.
DO NOT BUY this machine unless you want to get caught in never ending saga of trying to get hold of someone that can help you from Rotimatic team. I wish I can give negative rating or even 0 stars... The machine was ok to be honest, but broke after barely 3 months. And then the nightmare began. Customer service is horrible - We did not get answers to our complaints for weeks. When they do reply once in a blue moon , its just excuses and false promises about replacement machine that never arrived. Its sad that even in 2026, there is no value for Customer' s hard earned money and companies like this survive and escape any consequences. I read some reviews where people mentioned a guy called Asrar helped them , you guys gave me tiny bit of hope and stopped me from throwing this shit into garbage - so now I am praying for "Asrar" angel to see my repeated messages sent to Rotimatic team and save me from this misery
Despite multiple initial attempts by the service team to remote access and troubleshoot, the issue is not at all resolved. The machine (Rotimatic Next) still keeps giving errors and now the customer service team seems to be ghosting me by not replying to the chat. This is a 1600$ machine and we have barely used it for 3-4 months and it’s not working anymore. I even bought extended warranty but this is well within the first year of purchase.
My machine is still under warranty, and I have a broken part. I have been trying to reach them, but have received no answer. They have started to ignore my emails. They have the worst customer support.
Very Poor Customer Service – Don't Buy Rotimatic Next We bought the Rotimatic Next, and it has been a very disappointing experience. It is an expensive machine, but the customer service is extremely poor. When we first reported the problems, the support team told us over the phone that they would replace the machine. However, after that, they stopped responding. We have sent multiple emails and contacted them through the app, but we are no longer receiving any replies. We are simply asking for a replacement or a return, but there has been no response from the company. If you're considering buying a Rotimatic Next, I would recommend thinking carefully. Based on our experience, the product is expensive, and if you run into issues, you may not receive the customer support you expect.
We bought a Rotimatic a month ago. Yesterday, it suddenly powered off no screen or anything, even in their app. My machine seems offline, so from there I can’t contact their customer service team. I emailed them; no response. They don’t even have a number to contact. We bought this machine in $1760 for our convenience. Still, it suddenly stopped working in a month. I hope their customer care team contacts me and resolves my issue; otherwise, I will request a refund via credit card and label them a scam. Machine Serial No: ZM1260208CAG09765 Machine ID: ZM1260208CAG09765
The machine did not work as expected, and made dry inedible rotis. Customer service has been terrible as well. I requested to return the machine in a weeks time of having it. This was in February, and the machine still sits at my home (late July). Do not get scammed!
She provided exceptional customer service and helped me resolve my concerns about the quality of my roti. She is highly professional and knowledgeable about the system, and she quickly resolved the issue without wasting time researching with outside sources or coworkers.
I would give it zero stars if I could! For a $2000 purchase, the post purchase support is nonexistent! The dough catcher broke with hardly a couple months of use and it’s been more than a month of use trying to reach out for some guidance and support, with no response or follow ups from the company! Might as well have burned the $2000! Extremely disappointed and absolutely regretting the sunk investment.
Littrely got tired of chasing customer service, month of chase and no solution to a simple warranty renewal.
My order is waiting for 12 weeks. Support disconnects chat moment my order number is mentioned n chat. Web site is down. No response for email either. Please don’t waste 2000-3000$ on them. They seem scam. Writing to Singapore authorities. This can’t go on in Singapore. May be an enquiry is on and business has closed. I’m trying to get my refund back
Even one star is too much for Rotimatic Next. Worst product I have seen & extremely irresponsible customer service is another gem on crown. First product Rotimatic was far better and I used it for almost 10 years with good results. I don’t recommend Rotimatic Next.
Avoid Rotimatic. I ordered in January and paid extra for one-month delivery, but the machine wasn’t delivered until March. It stopped working in April after only a few weeks of use. I was promised a replacement part within two weeks. It’s now July, and despite repeated follow-ups, nothing has arrived. No updates, no accountability, and no resolution. Terrible product quality and absolutely pathetic customer service. Once they have your money, they simply don’t care. I still have a useless machine and no idea if or when it will ever be fixed.
->Rotimatic Next is a much better version of the older model. (I am a customer of Rotimatic since 2019-upgraded to Rotimatic Next in Dec 2025). ->Rotis are much softer and easy to maintain with the new machine. ->Very good support team- who help to solve any hardware/software issues remotely. ->Only area I hope the team improves is to cut short the timeframe to allot a support team and follow up if any issues arise. Currently, it takes about 3 + weeks to get the time slot with the support team. ->Keep up the great work Rotimatic Next Team.
I would have given negative marks if I could. The company lies twice about delivery dates and yet no reply to my last email around 4 weeks ago. It's been almost 4 months since I placed order and have not received item. They are an extremely unprofessional bunch of people.
I wish I could give this company a zero. I ordered a rotimatic on Feb 13th with an originally promised delivery date of April 26th. After several delays, I was fed up at the sheer lack of communication and when it came, it was like trying to untangle a spider's web or reading a complex cipher - as clear as mud. I eventually requested a full refund on June 26th and here I'm a month later and they still haven't refunded my money and of course I don't have a rotimatic still! DO NOT BUY FROM THESE SCOUNDRELS!
If only I could give 0 stars. Placed rotimatic next order in March 2025 ( upgrade option from rotimatic order placed in January 2025) and received machine in June 2025. Within 6 months, catcher had issues. So ordered another one and that came after 1 month of waiting. And again same issue with new catcher. So involved support and they requested Machine replacement. I have been waiting for machine replacement since April 2026 and haven’t got any update. Reached out to support multiple time.
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