DJI (dji.com) has a 3.0 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 32% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
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Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help.
The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
Auto-generated from all reviews of this business. For reference only.
Absolutely Amazing Service with Dji Refresh. I only owned my Mavic pro 3 mini 2 weeks and I managed to damage it badly by crashing it. I contacted DJI the following day (Monday) and I had a replacement drone on Thursday. I also accidentally sent back my battery. I contacted Dji again and they’ve sent me a brand new battery. Can’t fault them at all
Reply from DJI2023-08-11
We thank you for sharing your experience with our service, Pete. Your feedback is enormously valuable to us so we greatly appreciate you taking the time for us to continue striving close to perfect customer service. Fly safely always.
I heard a great deal about DJI and its drones being good quality and ahead of its time.
I decided to purchase the DJI mini 2 which I would say was very expensive considering all the options out there and the other prices for a similar size. The technology and look sold me along with the reliable camera.
When it arrived the product did exactly what was o the tin, it had easy to use controls and connecting your phone to the controller was great function. I was impressed with the distance it could travel still being connected and if you were to loose sight of your drone you could press return to home which would allow the drone to fly back on its own to the last known take off GPS point.
However the signal becomes very unreliable when the controller and drone is in a built up area. The camera was not as impressive as the advertisement video.
I haven't had to contact customer services so I can't say much about how the operate and how positive or negative the experience is.
Overall the 4 star rating is sufficient for this review and due to the cost, signal issues and camera quality a 5 star was not justified. I'm sure with the better spec drones and spending more the experience would be better and maybe justify a 5 star.
Reply from DJI2023-08-06
Hello, there. Thanks for your review here. We are sorry that the tranmission image or connection will be interfered by the environment. We suggest users fly the drone in an open field without obstructions so that you can gain the optimal transmission zone. If you have any questions about our services and products, please feel free to contact us. Here is the link: https://www.dji.com/support?from=store_homepage
Exceptional Customer Service and Quick Replacement from DJI
I recently had an experience with DJI's customer service that truly exceeded my expectations. As an owner of the Mavic 3 Pro, I was understandably upset when my drone crashed on the 11th of July, 2023. However, DJI's customer service quickly turned my disappointment into relief and satisfaction.
I was amazed at the speed of their response and the efficiency of their service. Within just two days, by the 13th of July, I had a replacement drone in my hands. The process was smooth and hassle-free, thanks to DJI's Refresh service.
What impressed me the most was their proactive communication throughout the process. I received phone calls ensuring that my replacement was received and another informing me that they were sending additional accessories that were not being recycled back. This level of communication and attention to detail is something I deeply appreciate.
I am aware that there are some negative reviews out there, but my personal experience with DJI's customer service was far from negative. In fact, it was exceptional. The speed of reply and replacement, coupled with their excellent communication, left a very positive impression on me.
In conclusion, I would like to express my gratitude to DJI for their exceptional customer service. They turned a potentially negative experience into a positive one, and for that, they deserve recognition. I would highly recommend DJI not only for their high-quality drones but also for their outstanding customer service.
Reply from DJI2023-07-21
Hi there, we really appreciate your positive inputs. Thanks for the love of our product. We also thank for voices and feedback to our products and customers service, which will help us to move forward. If there is any problem, you are welcome to post here, and we will try our best to get it addressed. Happy and safe flying.
I read a lot of negative customer service reviews, but a ton of positive reviews of the Mini 3 pro that I went ahead and bought it. It was a promotional purchase and came with a one year warranty and extra long life battery for free. The second day I had it, was trying out the obstacle avoidance system, which is amazing by the way and works very well, a hawk came out of no where and attacked the drone. Other than my $1000 drone being destroyed, it was pretty cool to watch. Unfortunately I don’t have any video. I called DJI and expected to have to file a warranty claim but was told it should be covered under the 15 day return policy. They sent me a label and I shipped it back. One day after they received it, I received an email saying they were expediting a new drone to me which I received today. Couldn’t be happier with this support and service!
Reply from DJI2023-07-18
Thank you so much for sharing your story with us, we appreciate your feedback, this provides us with more motivations to keep improving! Wish you have a great time on flying, should you have any further questions, please feel free to contact us at any time, we're glad to help.
Happy and safe flying.
I cannot complain about the service it is the best I sent my drone in for inspection it had factory problems they sent me a brand new 1 and 3 days later I hit a pole it fell in the street got ran over completely destroyed battery also I sent the device in on the 3rd of July and they just sent me a brand new 1 today July 12 If your gonna buy a drone I do recommend dji amazing at what they do and there support team couldn't get better..Thanks again for getting me back in the sky in no time
Reply from DJI2023-07-13
We are grateful for sharing your experience with our customer service. This will surely strengthen our customer relationship with our valued customers. Should you need to contact us for any reason, please know that we are always here to help. Thank you for choosing DJI.
I have been going back and forth with the care refresh team for DJI and they have not listened almost as though I’m talking to a bot. My DJI mini 3 gimble was having issues. I wasn’t able to control the gimble due to an error which resulted in me not being able to see where I was flying and as a result this led to a crash into water. I explained this several times and sent through the data they requested related to the crash. They solely focused on the crash and ignored my explanation regarding the gimble which has left me very frustrated. They haven’t understood that the crash was due to an error with THEIR GIMBLE. Absolutely useless emailing them back and forth. I think they believe the ‘data’ you send through gives a clear understanding of the incident which in this case - and from many other reviews I’ve read - does not.
Reply from DJI2023-07-12
Hello, there. We apologize for any inconvenience caused. To better help you and find our teams, would you please tell us the case number? Look forward to your reply.
All over the website it says that it has a "fast shipping" nowhere at the checkout page you can pick that, delivery itself shows over 10 days. Chat agents just making up that it was a "testing" and then saying it was available only to "chosen ones" lol, ridiculous. Stop making stuff up.
ORDER NUMBER
0011856542790
EDIT to YOUR UPDATE : Your Agent that I have contacted before the SHIPMENT was initiated told me that there is no "Expedited shipment" Option and it was for "test" purposes and for SPECIFIC Users only. So she basically lied????Proof is our livechat conversation.
Do you think I wouldn't have chosen the EXPRESS, Paid, option it if was available to me? What would be the whole purpose of my review?
The OPTION was NOT there.
UPDATE: Screenshot was sent couple days ago, no resolutions were made, only accusations that I didn't pick "express" when one of your employees says it was a test thing, available only to some, now another one says that I didn't pick right option. After, I have had provided proof, nothing will be said?
P.S Package was ordered on July 9th. Today is 18th and nothing has been delivered yet.
Reply from DJI2023-07-11
Hello, there, We sincerely apologize for any inconvenience caused. Could you please tell us your order number or other reference numbers? We will check your order and forward your case to our related teams.
Update: Thanks for the information provided. We've confirmed with the corresponding team that you did not choose 'Express Shipping' for your order. If you want to use express shipping, you can choose 'Express Shipping' and pay USD$15 on the checkout page. For your order, you've chosen 'Standard Shipping' which is free, therefore, the delivery time will be longer than 'Express Shipping'. Thanks for your understanding.
Update 2: If the option is not shown on your side, could you please provide us with a screenshot? We will forward it to the corresponding team for further checking. You can upload the picture to Google Drive or Dropbox or send it to email [email protected].
I have to say that Im stunned by the amazing customer support and the company overall. I crashed my drone recently and sent it to the repair store in Netherlands. Within just a couple of days I got an email that the problem was fixed free of charge.. That surprised me in a really good way . The customer service is competent and Answers quickly and politely.
Reply from DJI2023-06-29
Hello, there. Thank you for your positive feedback here. We really appreciate your support and understanding all the time. If you have any questions, please contact us at any time.
Amazing store and products! I got my DJI Air 2s a year ago and still works as the first day. Love it!
Reply from DJI2023-06-25
Hi there, thanks for your feedback. We are glad to know you love the Air 2S. Should you have any further inquiries, please feel free to contact us. Thanks for your support to DJI.
We purchased our DJI MINI3 Pro Drone in August last year, completely new to drone flying and videography. Wow, this tiny machine is not only extremely capable, but also relatively easy to operate too. After only a few weeks of practice I was getting reasonable footage and producing YT video's of my own that I was happy with, and after 6 months the video's are of extremely good quality - 4K HDR and crystal sharp.
I had an unfortunate accident, flew sideways into something at dusk - my own fault as the avoidance sensors dont cover sideways flight - on Monday at about 11pm this week, with a holiday to Orkney to fly my drone planned for Friday...
I contacted DJI and instigated the Care Refresh policy, using the premium option, and 48 hrs later the replacement drone has arrived - I am awed at the level of service and amazed that what I though was going to be a ruined holiday is now saved!
Couldnt be more happy with the product, with the quality or with the service!
Reply from DJI2023-06-22
Hi there, thanks for your compliment. We will keep providing professional service in the future. Have a nice trip. Happy flying!
I bought a dji mini 2 at 2021 and i bought the incuranse too, in case i lose or broke my drone.
I love it and since then i use it for my professional job ,selling and licensed videos too!
i used their support and they replied me in the next days.
Keep the good work!
Reply from DJI2023-06-18
Hi there, thanks for sharing your experience here. We are glad to know you are satisfied with our service. Your feedback is our greatest motivation. We will keep providing professional service in the future. Should you have any further inquiries, please feel free to contact us.
Thing twice before you buy.. DJI FPV (404 Error. Care Refresh not working)
So a year ago i bought the DJI FPV COMBO and also the Care Refresh (my mistake) without reading the terms of it . And as expected i crashed my drone about 5-6 months after buying. Thankfully the damage was very little , just some cracks on the plastics!! I did not like to watch it like this so i thought i should send it for a repair , how expensive could it be? Well .. 300 euros for some fake cheap plastics and of course you send the drone first and then you get the price!!!! Anyway , what else could i do, i paid , got my drone fixed , and continued my drone experiences. Later on after some updates , the drone was alerting me on 75% or so , for low battery , which of course i never bring the drone back at this high percentage! But one day i was flying on the beach and i decided to go fly close to some ships that was away in the sea . it took me about to 60% when i got there and i immediatly start to come back , then the battery was going down faster than expected and at the end i lost my drone in the sea. of course the drone did not warn me in the right time about my battery , if it did it might had saved the drone , it did it on 70% again and OFCOURSE i continued flying. Anyway , lost the drone and went to DJI to see if they could do something about it . They told me that this cant be covered with care refresh and they can only bring me another one with 460 euros. (NOT covered my Care Refresh). And so i paid again...And now am thinking!!!!!!
I paid 300 euros for some plastic cracks , and for a whole new drone i pay 160 more? Seriously?
this company owns 70% of all drone stores and think that they can do anything they want. they put any price on anything just because they think they are alone. If you are considering of buying a drone from them be ready to pay much more than needed and also be ready for firmware problems like low battery warnings. Also if you get Care Refresh be ready to get tricked , and also pay the first 300 euros of the damage! even if the damage is far less than 300.
Worst company ever.
DJI u can say how sorry you are for your customers all day if you want. One day everyone else will be sorry for you. (I wont)
Update after your reply:
Am afraid i already sent you everything you needed , video , video of the warnings , numbers etc. Already sent emails for days , already talked with support and my local DJI store. I ended up getting a new one already so i am preety sure there is nothing you can do about it. I dont need no reply from you , or a free drone or anything else. I only want to warn the people out there about how you hundle things and how you support customers.
If you want to reply , reply to this simple question.
Why when i lost my drone in the sea , it cost 460 euros and when i only cracked some plastics (drone working perfectly) it cost me 300 euros? The difference of price is very low but the damage was very different.
Reply from DJI2023-06-16
Dear George, we feel deeply sorry for the loss of your drone, we understand that must be frustrating. Just to clarify, DJI FPV does not support the flyaway coverage from DJI Care Refresh indeed. Could you please tell us the reference number? We will try to help further on your case. Look forward to your reply.
Update: Hope you understand that only with the case number or ticket number or your email address can we locate your case and check more details about your repair case and explained it better.
Update: Thank you very much for getting back to us with the information, we will check it out as soon as possible.
Goede en aanvaardbare oplossing Care Refresh van DJI
Ik had eind mei de Drone aangeschaft. Helaas wist ik niet dat je de care Refresh binnen 48 uur moest aanvragen. Gelukkig met advies van DJI kon ik alsnog een video maken en alsnog care refresh instellen.
Nu komt het….. Afgelopen dinsdag had ik mijn care Refresh afgesloten en de volgende dag ging ik vliegen met de stand quickshot in een cirkel rond een kerk. Helaas heeft de DJI mini 3 pro geen zij sensoren en vloog dus hoog in een boom. Ik heb de film dat de Drone in de boom vloog gestuurd.
Omdat ik de Drone niet gekoppeld had aan de controller vervalt de care Refresh en zou ik daar geen aanspraak op kunnen maken.
Na veel en uitgebreid contact met DJI te hebben gehad, zijn ze uiteindelijk tot een voor mij zeer aanvaardbare oplossing gekomen.
DJI dank hiervoor
English translate
I had purchased the Drone at the end of May. Unfortunately, I was not aware that you had to request the care Refresh within 48 hours. Fortunately, with advice from DJI, I was still able to make a video and still set care refresh.
Here it comes….. Last Tuesday I had completed my care Refresh and the next day I went flying with the quickshot mode in a circle around a church. Unfortunately, the DJI mini 3 pro has no side sensors and therefore flew high into a tree. I sent the movie that the Drone flew into the tree.
Because I had not connected the Drone to the controller, the care Refresh expires, I could not claim it.
After having many and extensive contacts with DJI, they have finally come to a close for me
acceptable solution.
DJI thanks for this
Reply from DJI2023-06-14
Hello, there. We apologize for the inconvenience casued. Could you please tell us your case number? We will check your case and see what can we do to help you.
Update: Thank you for your reply. We will communicate your case with our teams first.
Update 2: We apologize for any inconvenience caused. As we explained to you in the email, the flyaway replacement service cannot be used if the flyaway aircraft was not bound with the account and remote controller, or if the account or remote controller was unbounded before the flyaway occurred. You can have more information here: https://www.dji.com/support/service/djicare-refresh/faq
Update3: Thank you for your updates here. We believe our teams provided you with the best offer they can. If you have any questions later, please feel free to talk. Please remember to bind your account to the device.
Our drone malfunctioned and fell out of the sky. Within a week of sending it back and requesting a replacement we'd received a new one. We had worried they might try and not take responsibility as it had crashed so really pleased with how smooths and quick the experience was. We accidentally forgot to take the memory card out of the damaged drone when we sent it back and they even sent us the memory card back with the new drone.
Reply from DJI2023-06-02
Hello, Liam. Thank you for your feedback and review here. We are glad and proud to have your affirmation. We will keep this in mind and strive to do better in the future. Please feel free to contact us if you have any questions.
Not a bad thing to say really, i had an out of warranty claim on my old controller, asked DJI about fixing it and it was straight forward to send to them, the quote to fix and return was very good a lot cheaper than i thought it would cost
Bought a brand new drone from them recently and the packaging was all damaged, contacted support to tell them about the damaged packaging and was credited £20, the drone was fine inside
Reply from DJI2023-06-01
Hello, Steves. Thank you for your five starts reviews here. We will keep the gratitude and consider it as an incentive to offer better services in the future. If you have any questions, please do not hesitate to contact us.
Empty box received but issue dealt with by DJI support
As many other customers, more or less in the same period , I also received an essentially empty box (order 0444130897092). Intact and sealed with branded tape but no drone inside. The interaction with DJI support has not been easy. Lots of delays, inconclusive updates and not clear timelines. However, on the positive side, two weeks from the initial shipment, I received my replacement shipment and DJI support responded to all my daily messages. There is definitely something wrong with their SF express logistic but I am not convinced it is necessarily DJI store fault. Just get your (ware)house in order!
Reply from DJI2023-05-29
Hi Michele, we feel sorry for the unpleasant experience you encountered, we understand your feeling.
Could you please tell us your case/reference number for further confirmation? We will also keep our close attention to your case and follow it as soon as possible.
We hope you can understand that we may need to receive the investigation report to provide a solution to you.
We appreciate your understanding.
So this is going to be a long one and will be about DJI themselves, but also about people who sell their products.
So imagine buying a DJI Mini 2 drone, (with the Fly More package), off a web site with good reviews, for a decent price - you pay £500.
When it gets to you one of the batteries doesn't work so the company arrange for you to send JUST the battery back (BIG mistake). What you should have been asked to do is send the WHOLE thing back, that takes a further two weeks for you to find out - when you do finally get this drone on its way, back to the seller, you are looking at a further two weeks before you get it back.. maybe FOUR!
Now we get to DJI themselves - Because 3 batteries still doesn't give you a lot of flying time, you go onto DJI's web site and order 2 more batteries at a cost of £107!
You also purchase Care refresh 2 yr plan for a further £69.
Within 24 hours of having the batteries from DJI one of them fails!
It would take me pages, and pages to tell you about the hour long text conversation I have had with DJI this morning trying to get this replaced. It is a nightmare... Did you know that if you try to send back a battery to the Netherlands, UK customs might destroy it??? Your £107 gone.. up in smoke.. never to be seen again!!!
The ONLY good thing I have to say.. is the Mini 2 drone itself.. mind blowing - its one of the lowest range now - mini 3, mini 3 pro etc are all better and yet I have some stunning video's and photos from this thing... I just wish the batteries were not so crap...
Update on 30/05/2023
OK so I have edited this review because when a company mess’s up, but then goes not just the extra mile, but then some to put things right, they deserve a pat on the back.
I won’t bore you with all the details, but this bit is VERY important if you ever have a DJI battery go on you that you got directly from them.
You can take a video of you destroying the battery in a bowl of salty water and they will send you a new one! No, I’m not making that up! I have a replacement battery within 24 hours of doing so from the Netherlands.
Adrian – top man – well done – excellent customer service sir!
Reply from DJI2023-05-23
Hi Chris, we feel sorry for the difficulties you encountered. We understand your frustration on this case. Could you please tell us your reference number? We will look into the system and see how to help.
Update: Thank you for your reply. Please rest assured, if you used the shipping label we sent to you to ship the battery, and the battery is accepted by the courier, we will be able to keep following your package, if anything happened, please rest assured, we will also do our best to help.
We sent a reviewer finding request via Trustpilot system, you can see if you have received the request and sent the info to us, in that request, your reply to us will only be seemed by us. Please do not update it on the main post. Or you can send us the middle part of your case number, so we will be able to locate the information in our system.
Update 2: Thank you for the reply. We have forwarded your case to our teams. They will contact you and explain to you further. Please pay attention to your inbox.
I had the best experience of customer service and care from DJI customer service team. I was helped by Jan. I was asked correct questions and they understood my concern. After thorough investigation they resolved my problem and sent a express delivery. Many thanks
Reply from DJI2023-05-22
Hello, there. Thank you for the five-stars review here. We appreciate your support and understanding all the time. We will keep this in mind and strive for better services. Please feel free to talk if you have any questions.
I love you DJI My drone had flewaway/crashed not so…
My drone had flewaway/crashed not so far away from me. I spent a good fre hours looking everywhere but was unable to locate. I had DJI Care Refresh and within a few days my request was handled and was sent a new drone within the same week.
Super happy with their customer support and the team which handled my query were exceptionally kind.
Thank you DJI! I will be continuing to use your services and products!
Reply from DJI2023-05-11
Hi there, thanks for your feedback and compliment. That's our greatest motivation. We will keep providing professional service in the future. Thanks for your support to DJI.
I purchased a DJI Mini 3 Pro drone with "Fly More" package.
What an absolute brilliant drone that in my, and my two grandsons, opinions performed even better than all the YouTube DJI Mini 3 Pro "hype" would lead you to believe.
Unfortunately a week or so after I received the drone I had an unforeseen dental bill of over £1,000.
I contacted DJI and they immediately offered to arrange free collection and a full refund for the whole package, even though the drone had been flown.
Without a doubt this was the best Customer Service experience ever.
I will definitely be purchasing another DJI drone, as soon as I can afford one.
Reply from DJI2023-05-11
Hi there, thanks for your feedback and compliment. We will keep providing professional service in the future. Thanks for your support to DJI.
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