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Business Services

Fetpak, Inc.

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102 reviews

4.5102 reviews
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About Fetpak, Inc.

Data updated
Website
fetpak.com
Category
Business Services
Location
United States
Status
Unclaimed
Replies to negative
100% (9/9)
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About this business

Our goal is to provide you with products that help your business grow, whether you use our products for packaging your own merchandise or whether you purchase for resale. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations whether you are a show vendor, a specialty shop, a chain store, a wholesaler, a manufacturer, an organization, or in the service industry.

Is Fetpak, Inc. legit?

Fetpak, Inc. (fetpak.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-10-24.

What people say

Wrong color gift bags

Usually, there's no problem with my orders but I noticed there wer 5 dozen gift bags in royal blue not dark green. I called for assistance and the lady was lovely and is sending me the correct color gift bags and a return postage paid envelope for the other gift bags.

Reply from Fetpak, Inc.2015-03-31

We apologize for our error on the colors. We have already sent you the correct colors for replacement. Please let us know if there are any further issues. Sorry for the inconvenience.

Fast shipping! Great product.

I ordered 3 items: small dye cut bags for smaller orders at events, larger rope handle bags for larger items, and poly envelopes for mailing catalogs/samples/recruiting packets/team sales awards. Everything was as expected and put to use the day after they were received. Will use this company again.

Very disappointed when I had a problem with some merchandise received

I was happy to see the variety of items this company offered and the pricing was okay compared to other companies although it depends on what you are looking for. They shipped the order quickly and packed it well, but some of the merchandise had defects or was damaged and when I contacted them they gave me a hard time. I had to send pictures and even after that, they still made it difficult. So much for their "hassle free" policy. We are taking about an expensive order and a very small amount that I was dissatisfied with so there was no reason for the "hassle". Most companies want to satisfy their customers and apparently they don't care about that. I am thinking about returning my whole order. I don't think I will ever do business with them again.

Reply from Fetpak, Inc.2015-03-24

We are sorry you were not satisfied with your order. With regard to returns, we never demand that a customer send pictures of damaged items. On damaged items, we pay for return freight and upon receipt of returned items we issue a refund. On the replacement items we would process as a new order. This method is hassle free as there is no expense to our customers. Also every item is guaranteed for 30 days, you may return merchandise for a full refund. We do not have restocking fees. To resolve your specific case, please email [email protected] along with your invoice number and we will be glad to assist you with your return and reshipment.

Not stoked

It's my first time ordering from Fetpak. I was given no delivery details. It has been ten (10) days since I placed my order (3/7) for some Poly mailers. I left a voice message on 3/15 the email replied my order would be delivered the following Tuesday 3/12.... didn't make any sense. I was also given a tracking #, but no carrier details so where should I go to track the package? I paid $7.95 for shipping.... and no indication was given as to how it would be shipped. I have used U-line for years and wanted to try Fetpak as they had a better price on the item I was looking for. After this, I'm happy to pay the higher price and know I'll receive what I'm ordering in a timely matter and have all the tracking info I need and the carrier at the time I place the order. I was looking forward to establishing a relationship with Fetpak as I own an apparel company and ship packages weekly.... I'm curious to see how their customer service resolves the issue... TBC

Reply from Fetpak, Inc.2015-03-18

Cynthia, we apologize for the mix up on the dates and lack of carrier information on your order. We have checked and found that your order was delivered yesterday March 17th at 3:10 PM. Customer Service will be contacting you today to confirm. Please be assured that errors are a rarity at Fetpak. We hope you give us another chance. Thank you.

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