LatinFlores.com: The largest online Flower Shop in Latin America. Same day flower delivery. Save on flowers and gifts for Latin America, Europe and USA.
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Is LatinFlores.com legit?
LatinFlores.com (latinflores.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 29% give 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to navigate, deeply appreciating the smooth ordering process when sending gifts and flowers abroad. Many people highlight that deliveries frequently arrive right on time, bringing joy to recipients with stunning and fresh arrangements.
Some reviewers were not happy with unexpected delivery delays, occasionally receiving incorrect items or flowers that differed significantly from the online pictures. A few other people also felt that customer support and communication regarding sudden schedule changes need significant improvement to avoid ruining special occasions. However, some customers also noted that promised promotional offers like free delivery were sometimes not honored during checkout.
Auto-generated from all reviews of this business. For reference only.
This was the second time I ordered with them, first time I had no problems and the bouquet was very beautiful.
I ordered flowers for my mother's birthday and it didn't arrived yesterday. I contacted the company now. Let's see what happens..
So now the aftermath: I contacted the company they did reply, and they said they were sorry for the inconvenience. They also offer to send the flowers and refund the money.
There was a little bit difficulty in understanding, as I didn't want the flowers anymore and I had already ordered from another company and at that point the other company had already delivered.
They did refund the money and still delivered the bouquet(they did not refund the delivery, even though i didnt authorized the delivery). But that's ok, because the flowers were beautiful so it was worth it.
I previously had given 1 star. But after they contacted me and fixed the whole thing im giving them now 4 for they did try to make things right.
Great quality and beautiful colorful arrangement. Esperanza was delighted with it. You made a lady 87 years old ver happy.
I greatly appreciate it.
Thank you!!
Best regards
Maria Plewka
Excellent personalized service. Everytime on time, even if I ordered a bit too late. Best customer service and the quality of their prodctts is the best. The prices fair and affordable. But still the best is their constant willing to provide top and happy service.
Hi Patrik Gronlund,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
DO NOT ORDER from them , they were late on my order by daysand then delivered the wrong arrangement and won't give me a refund or try to fix the issue. Then they host gave me the run around for months saying they would do something but never have
Reply from LatinFlores.com2026-06-17
Hello Patrick Corbett:
Thank you for sharing your experience. We sincerely regret that the product you received did not meet your expectations.
Our commitment is to deliver fresh, high-quality floral arrangements on time, as we understand the importance of every detail on special occasions. When an experience doesn't go as planned, we work to find a suitable solution and provide the best possible service.
To review your case in detail, we would appreciate it if you could provide your order number. Once received, we will verify the information in our system and evaluate the available alternatives to offer you a prompt solution.
We appreciate your feedback, as it helps us continuously improve our services. We will continue working diligently to ensure that every delivery reflects the importance of the moment and the trust our customers place in us.
Sincerely,
Quality and Customer Service Team
Latinflores.com
The flowers were intended as a Mother's Day surprise, but unfortunately the entire experience was disappointing. My mother received the flowers the day after Mother's Day. Initially, I was told the order had been delivered on the scheduled date, only to later find out that it had not been delivered at all.
A day after the scheduled delivery date, we had to provide the delivery driver with a photo of my mother's utility bill just so he could find her address, and even then, he was still unable to locate the correct home. This has never been an issue with any previous delivery. As a result, I had to ruin the surprise and ask my mother to help guide the driver to her home.
The communication was inconsistent, the delivery process was extremely disorganized, and the overall experience fell far below expectations. I will not be ordering from this business again.
Additionally, a response to this review or an apology doesn't change the experience. It was 0/10.
Reply from LatinFlores.com2026-06-25
Hello Milagros Peralta:
Thank you for sharing your feedback. We sincerely regret that your experience did not fully meet your expectations.
Our commitment is to deliver fresh, beautiful, and punctual flowers, and we understand the importance of every detail on a special occasion. Therefore, when any issues arise, we work to find a solution that ensures a positive experience for our customers.
In your case, we offer our sincerest apologies for the incorrect information initially provided. This situation was due to a human error in our customer service process. As soon as we identified the problem, we contacted you to clarify the situation, and we appreciate your understanding in allowing us to proceed with the delivery. As a gesture of compensation for the inconvenience caused, an additional orchid was included free of charge.
We value your feedback, as it helps us continuously improve our processes and prevent similar situations from happening again. Our goal is always to find the best possible solution so that every delivery fulfills its purpose and conveys the message for which it was sent.
We will continue working with the same dedication to ensure that every delivery reflects the quality and care our customers expect from us.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Absolute scam, poor customer service, sassy, un matching items, horrible communication. Over charge for items you can go to the store and buy for 40 dollars most
Reply from LatinFlores.com2026-05-18
Hello Killa Korr,
Thank you for your review. We are very sorry that the item you received was not to your liking. Our commitment is to deliver fresh, beautiful, and punctual flowers, and we know how important it is that every detail complements the gesture. That's why, when something doesn't go as expected, we strive to resolve it immediately so that the experience remains positive.
In your case, we would appreciate it if you could send us your order number to [email protected] so we can review what happened and provide you with a prompt solution.
We will always find the best alternative because our top priority is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
If I can give them a minus 100 gladly I will give them, they were going to deliver flowers to my mother on Mother’s Day’s and I called, they told me that they run out of flowers and they were going to delivered on the 12 of May, we agreed to be delivered at the latest 2:00 PM local time in Chile, they were not, I called them and the person that I talk couldn’t hear me well, spoke in Spanish, I do speak Spanish but she was rude an unprofessional, I did have to repeat the order number to her 7 times and she repetitively told me that the orders start with the number 3, I repeated myself over and over, at the end she tells me that the person that do the refunds is not available today and that tomorrow they will take care of my refund, RUN, don’t shop anything with this company.
Reply from LatinFlores.com2026-05-18
Hello Cecilia Petersen,
Thank you for your review. We are very sorry that your order was not delivered. We are committed to delivering fresh, beautiful, and punctual flowers, and we know how important it is that every detail complements the gesture. That's why, when something doesn't go as planned, we strive to resolve it immediately so that the experience remains positive.
In your case, it was not possible to fulfill the delivery on the new date and within the agreed-upon time frame. When we received your call, we requested the order number to assist you; however, the number initially provided did not correspond to a registered order. We then informed you that the order number should begin with the number three, and once you provided the correct number, we were able to locate the order.
We also want to clarify that this information was not requested seven times, as mentioned in your comment. During the call, we explained that the order had not yet been delivered; however, you indicated that you no longer wished to proceed with the delivery. At that time, we apologized and informed you that we would process the corresponding refund.
We will always seek the best alternative, because what matters most to us is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
I have used this site before and I had no issues, I used it again trusting the service/quality was gonna be the same as the first time. I was wrong.
I bought a bouquet for mothers day, i picked up a beautiful red roses and lilys one which was $155 aus dls. What arrive was barely a bouquet with spotted roses and thats it. 0 love, 0 effort on making it look nice. My mother even said she had to fix it up to make it look presentable.
As you can understand being overseas for important dates like this is already hard enough, because you want to share and show your love being far away. So delivering an arrangement that isn't what I paid for, and isn't even beautiful to look at, adds unnecesary frustration.
The comparison pictures truly makes it look like a scam.
I would never write a review like this, but this experience has made me feel really sad. I just wanted the best for my mum.
I just want everyone to know you might get a good result when you order from here, but I wont be taking that chance again.
They didn’t deliver my flowers on the day I selected because they didn’t had “fresh flowers left” and bc of high demand, so they didn’t delivered them
Reply from LatinFlores.com2026-05-18
Hello Nicole Basurto,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused and understand the importance of each delivery and the special meaning behind every arrangement.
Our commitment is to offer fresh, beautiful arrangements delivered on time, so we regret that on this occasion we were unable to meet your expectations.
In your case, we contacted you beforehand to inform you that, due to a lack of flower availability, it was not possible to deliver on the requested date. We also inquired about the possibility of rescheduling the delivery for another date; however, since we did not receive your authorization, we proceeded with the corresponding refund.
We appreciate your feedback, as it helps us continue improving our processes and service. We will continue working diligently to always provide the best possible experience for our customers.
Sincerely,
Quality and Customer Service Team
Latinflores.com
I would give them negative stars if possible, terrible service on mother's Day, they never arrived, they refused to acknowledge and gave vague answers about my order, stay away from them, they even refuse to confirm refunds! Waste of time and money
Reply from LatinFlores.com2026-05-18
Hello Daniel Gonzalez,
Thank you for sharing your experience with us. We sincerely regret that your order was not delivered and understand the importance of each delivery and the special meaning behind every detail.
Our commitment is to deliver fresh, beautiful, and punctual flowers. Therefore, when any issues arise, we always strive to provide a prompt solution to ensure a positive experience.
In this case, we would appreciate it if you could send your order number to [email protected] so we can review the situation and offer you the best possible alternative.
We will continue working with the same dedication to ensure every delivery is impeccable and reflects the importance of the moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Good job! Highly recommend! I'm from Luxembourg (Europe) and I ordered flowers to be delivered to a friend of mine in Venezuela for her birthday! Communication was excellent. The bouquet was beautiful and delivered right on time! Thank you.
Reply from LatinFlores.com2026-04-28
Hi Alain,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
We had a bad experience with this company. We ordered an arrangement for delivery to a family that was grieving a loss. The rain was delivered and the recipient sent us a picture to thank us for the flowers. However, I noticed from the picture that of the card was very unprofessional with some mistake, covered up with writing on top of it and the flower arrangement looked nothing like the photo that was used to advertise it. I contacted the company to let them know and ask them to find a solution. The next thing I know the florist calls the grieving family to tell them she’s going to take the flowers back to use them for something else because the company was not going to pay her. I let the company know that this was happening and I don’t know what actions they took. However, all they did was offer a 15% discount the next time I would order. Why would I order from them again? In case if you want professional quality flower arrangements This might not be the place to go. Further, I would have never known the arrangement did not look like the picture had the person that sent me the photo so you never know what you’re going to get since they don’t send you photos themselves. Also, I’m not sure if they threatened not to pay the florist, but that is also unprofessional because I never requested a refund nor did I receive a refuns. I just asked them to find a solution.
Reply from LatinFlores.com2026-04-28
Hello Sara,
Thank you for sharing your review.
We sincerely regret that the arrangement you received was not to your liking. We are committed to delivering fresh, beautiful, and punctual flowers, and we understand how important it is that every detail complements that special moment.
In your case, we explained that the delivered arrangement matched the published description and that we always work with high quality standards alongside our team. As a token of our appreciation, we offered you a 15% discount on your next order.
We will always strive to find the best solution, because for us, the most important thing is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of each occasion.
Sincerely,
Quality and Customer Service Team
Latinflores.com
On time with great quality in the Dominican Republic capital
Reply from LatinFlores.com2026-04-28
Hello Jay F,
Thank you for sharing your review.
We sincerely regret that the arrangement you received was not to your liking. We are committed to delivering fresh, beautiful, and punctual flowers, and we understand how important it is that every detail complements that special moment.
In your case, we explained that the delivered arrangement matched the published description and that we always work with high quality standards alongside our team. As a token of our appreciation, we offered you a 15% discount on your next order.
We will always strive to find the best solution, because for us, the most important thing is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of each occasion.
Sincerely,
Quality and Customer Service Team
Latinflores.com
This was a complete rip-off. The flowers I received were nowhere near what was advertised — totally different arrangement, lower quality, and not worth the price. I paid for a premium product and got something that looks like a basic bouquet.
Reply from LatinFlores.com2026-04-28
Hello Carmen Hidalgo,
Thank you for sharing your review.
We sincerely regret that the arrangement you received was not to your liking. We are committed to delivering fresh, beautiful, and punctual flowers, and we understand how important it is that every detail complements that special moment.
In your case, we sent a photograph of the delivered arrangement, which confirms that it contained the number of flowers described in the advertisement.
We will always strive to find the best solution, because for us, the most important thing is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of each occasion.
Sincerely,
Quality and Customer Service Team
Latinflores.com
It’s was really great service within an couple days the flowers where delivered I would definitely recommend it
Reply from LatinFlores.com2026-04-28
Hello Wessel,
Thank you for sharing your review.
We sincerely regret that the arrangement you received was not to your liking. We are committed to delivering fresh, beautiful, and punctual flowers, and we understand how important it is that every detail complements that special moment.
In your case, we explained that the delivered arrangement matched the published description and that we always work with high quality standards alongside our team. As a token of our appreciation, we offered you a 15% discount on your next order.
We will always strive to find the best solution, because for us, the most important thing is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of each occasion.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Hi, I am very disappointed with ymthe service. In the future, I will only order through another deliverer. It was very, very embarrassing for me that the flowers were not delivered. Today it is too late.
Rene St.
Reply from LatinFlores.com2026-04-28
Hello RST,
Thank you for sharing your review.
We sincerely regret that your order could not be delivered. We are committed to providing fresh, beautiful flowers and on-time deliveries, and we understand how important every detail is during these special moments.
When something doesn't go as planned, our goal is to provide a quick and transparent solution. In your case, you were promptly informed of the reason why delivery was not possible, and the corresponding refund was issued.
We will always look for the best alternative because, for us, the most important thing is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of each occasion.
Sincerely,
Quality and Customer Service Team
Latinflores.com
This is probably one of the worst services I have ever used. The website is basically unfunctional as I have not been able to reset my password to see my order and make sure it is going to the right place.
I have tried reaching out through their support chat and have not been responded to in over 5 hours now at this point.
I am really upset with the quality of service they are providing as I am unsure if my order is going to the right address, and not able to get in contact with anyone about this.
Now if I had the option to go back in time when choosing this kind of service. I WOULD STAY AWAY FROM THIS COMPANY.
Edit:
After some communication from the Customer Support. I would like to say, that they are very respectful in their responses.
But my initial option remains the same. After they contacted me. They mentioned that the colors I ordered were no longer available. Then after saying it was okay to proceed with color change. They came back after to say it was delivered. Even after the receiving party confirmed to me many times they did not receive the flowers.
After calling them out, saying it was never delivered, they had the audacity to reply back saying that even though I purchased from their website, that the purchase was processed through a third party. Which is why I couldn’t have it delivered.
I understand that the partner company does not guarantee delivery. But that fact they tried to say it was delivered when they knew it wasn’t, says enough for me.
Reply from LatinFlores.com2026-04-28
Hello Nathan Loiseau,
Thank you for sharing your review.
Our commitment is to deliver fresh, beautiful, and punctual flowers, and we know how important it is that every detail complements that special moment. Therefore, when any issues arise, we strive to resolve them in the best way possible to maintain a positive experience.
In your case, you contacted us outside of our business hours. You also informed us that you had made other purchases with another company, so we processed the corresponding refund, even though the order information and delivery date on file were correct.
We will always look for the best solution because, for us, the most important thing is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of each occasion.
Sincerely,
Quality and Customer Service Team
Latinflores.com
First an important tip: PAY WITH PAYPAL if you dare to buy in this site.
I ordered a bouquet with a cake for a birthday. Bought it on Jan 30th to be delivered on feb 07th. They didn’t show up.
They called the receiver the next day saying that there was a problem with the payment and they couldn’t delivered it in time.
How in the hell would that have been possible if I payed it in advance?
I asked for a refund, they say for almost a month that they were doing it and they didn’t.
Fortunately I payed with PayPal, so I filed a complaint with the seller and PayPal refunded me ❤️
Reply from LatinFlores.com2026-04-28
Hello Antonio Pineda,
Thank you for sharing your review.
We sincerely regret that your order could not be delivered. We are committed to delivering fresh, beautiful, and punctual flowers, and we understand how important it is that every detail complements that special moment.
When any issues arise, we strive to resolve them immediately to ensure a positive experience. In your case, we explained the situation, and since you did not agree to reschedule the delivery for another day, we proceeded with the corresponding refund.
We will always look for the best alternative because, for us, the most important thing is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of each occasion.
Sincerely,
Quality and Customer Service Team
Latinflores.com
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