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Puls (puls.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 28% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Price, Product, Customer service. Last updated 2026-08-29.
Reviewers had a great experience with this company. People are really happy with the professional staff, frequently mentioning that the technicians arrive right on time, are extremely knowledgeable about various appliances, and explain every detail clearly. Customers truly appreciate how quickly appointments can be scheduled and how effectively complex technical problems are resolved during professional home visits. Though some customers noted that the repair services, labor costs, and replacement parts were quite expensive compared to simply buying new appliances. A few other people also felt that occasional scheduling difficulties, delayed appointments, and unhelpful customer support responses created frustrating overall experiences.
Auto-generated from all reviews of this business. For reference only.Richard was on time,polite and knowledgeable.Thank you☆☆☆☆☆
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Botton line he was an hour and a half late cleaned the coils on the refrigerator side, then looked at his watch and told me he was new and was running late and needed to get to his next appointment. I paid over $220.00 and my refrigerator isn't any better than it was before he got here.
Hello Jeanne, please accept our sincerest apologies for the inconveniences we have caused, we would never intend to mislead our customers and leave them with a non-working appliance. We hold the tenets of customer service in the highest regards and would love the opportunity to restore your faith in our company. Seems that our Team reached out to you via email on May 3, 2026, providing a link for our guarantee form for you to fill up to proceed with our Guarantee process. Once form is submitted, we'll be having it reviewed with the Technician.
Our technician was very polite and knowledgeable. He was very thorough with fixing our microwave.
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Brian was amazing in communicating exactly what was wrong with the washer, and helpful in his recommendations. Very friendly and I felt safe!
We are grateful for this awesome feedback! It makes us happy to hear how wonderful your experience was with Puls and for trusting us. We will make sure that Brian gets the recognition he deserves. Please know that we will always be here if you need us.
Arrived on time, very pleasant and professional. Was able to explain the cause of the problem and fix it in a timely manner.
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Very disappointed! Will never recommend to anyone. Put me through a weeks worth of torture and still machine not working. Now I have to call someone else and it will cost another 100.00 at least and machines still don’t will! Shame on you treating people that way!!
Hi Liz, thank you for reaching out with Puls. We sincerely apologize for the scheduling complications and the inconveniences we may have caused. We absolutely value each and every customer. We never wish to upset or disappoint you in any way. We will definitely improve for future endeavors.
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Very professional and punctual. Great explanation of the work that needs to be done.
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
I requested service on-line late on Friday. A knowledgeable Technician showed up before 10:00 a.m. on Saturday. By 11:00 a.m. my dryer was working. It was a clean, easy experience. The Tech called to let me know what time he would arrive. I did not spend anytime waiting! I give them high marks for responsiveness and the problem seems to be resolved. The Technician did a good job w the clean up too. I did not have to move anything, reinstall the bi-fold door ...nothing! Service, Knowledge and Solution ..thank you.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Promptly addressed the replacement of missing part not included in the initial repair.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
If I could rate zero stars I would. Completely fraudulent. We have warrenty to cover appliances out of warrenty; otherwise, why would we need a home warranty. Our ice maker was leaking water. We had to pay an additional $89 for a repairman. He came and was her a minute and said we needed a new ice maker and it would be covered. He just needed a code from souls. After two days Puls called and said they couldn’t cover repair of replacement because our refrigerator was out of warrenty. What ARS we paying for? I am reporting these fraudulent practices to BBB and any other pertinent agencies. DO NOT buy a warrenty from this company. It takes phone call after phone call for someone to even answer the phone. After having them for two years I had to send proof of our membership. They didn’t even have a record after taking payment month after month. BEWARE!!!
Hi Mac, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation. Usernames often aren't the same as the contact information we have; would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at [email protected] for immediate assistance. Thank you!
Technician was great, like the fast service.
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Service tech is very slow to get quote for ice maker repair. It’s been a week and I’ve heard nothing. I get emails to be patient but I am very frustrated at the customer service response. I have emailed the company and it seems it falls on deaf ears.
Hi Sam, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates.
Puls is a worst company you can work with. They charge an astronomic fee for service. Just to fix a microwave I had to pay $700,otherwise they charge you $120 service fee. After paying the $700 the microwave had another problem in less than few weeks. They wanted to charge me $350 for this. They are blood suckers and use you to the bones. To cancel the membership, I have to pay $130.
Hello, Ayman. Thank you for sharing your feedback and experience. We would like to sincerely apologize for the unsatisfactory service, inconvenience that this has caused you, and more importantly, the dissatisfaction with the pricing. The cost of the service varies on the repair needed, condition of the unit, the part needed and its availability with the suppliers, and how tedious the repair is. We never charge our customers beyond the standard price, and we always make sure that our technicians get an approval first before repairing the appliance. Our support team will contact you directly regarding this matter, and we hope that we can resolve this promptly. You may also call us at 860-596-0177.
`Tech person, William, was very knowledgeable, and honest, but would cost as much to repair, new motor and some other part, didn't make it cost effective. He recommended replacing the washing machine. It wasn't spinning strong enough to remove water in clothing on final spin. therefore the 3 stars because nothing was fixed.
Hello, Yvonne. Thank you for sharing your feedback and for informing us about the drawback on the inspection service done on the washer. We are happy to hear about your feedback on the technician's service, as he provided you the comprehensive inspection along with the estimate to repair your appliance. However, we would like to apologize as it appears that the outcome of the appointment was not the service that you were expecting. Sometimes, technicians provide a temporary repair and set proper expectations, but in order to avoid causing further inconvenience, they recommend appliance replacement, especially if the repair option is already not cost-effective and practical for long-term use. Nonetheless, we will make sure to relay your positive remark to the technician. In case you have any questions or concerns, feel free to let us know.
The problem with our dryer come back again!
Hi Fariba, apologies for the issue after the most recent repair. We would like to help the best we can. An email has been sent to you with a link for us to go through our Guarantee process. Thank you!
He did a great job an explain what he was doing
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Alex really helped us to expedite a part so dryer could be fixed today instead of next week
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Professional, on time, knowledgeable, worked quickly and efficiently.
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The repairman came to fix out dryer, said it was repaired and $300 later it is still not working. Would not recommend this company.
Hi Team, apologies for any inconvenience caused after the repair. Upon reviewing your account/record, this is being handled by the Guarantee Department, and they'll be keeping you posted via email. Thank you!
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