For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Puls (puls.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 28% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Price, Product, Customer service. Last updated 2026-08-29.
Reviewers had a great experience with this company. People are really happy with the professional staff, frequently mentioning that the technicians arrive right on time, are extremely knowledgeable about various appliances, and explain every detail clearly. Customers truly appreciate how quickly appointments can be scheduled and how effectively complex technical problems are resolved during professional home visits. Though some customers noted that the repair services, labor costs, and replacement parts were quite expensive compared to simply buying new appliances. A few other people also felt that occasional scheduling difficulties, delayed appointments, and unhelpful customer support responses created frustrating overall experiences.
Auto-generated from all reviews of this business. For reference only.The technician was courteous, and explained the problem and corrected it!
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Great service and I was kept informed the whole time.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Honest and friendly.
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
I had a great experience with this company. The technician arrived on time, was professional, knowledgeable, and quickly diagnosed the issue with my Samsung washer. He took the time to explain what was causing the problem, answered my questions, and provided a fair and reasonable repair estimate. I appreciated his honesty and the fact that he didn't try to upsell unnecessary repairs. Overall, the service was prompt, courteous, and informative. I would definitely recommend this company to anyone needing appliance repair.
Hi Cassandra, thank you for taking the time to leave us such a fantastic review! The team always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Your recommendation means a lot to us. Thank you for choosing Puls!
Technician tried to hustle me to pay him on the side when doing a repair. I reported to the company & they refused to send a new technician. My repair was never completed & I was forced to find a new company to get the job done. Negative five stars for customer service and repair work. Beware if you want an honest company. Do not recommend.
Hi Vicky, we understand your sentiment on this, and we do apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible, and we regret that we fell short in meeting your expectations. We believe in providing value without compromising on the quality of the service, as we always strive to provide a successful repair. Nonetheless, we understand your sentiment and the position that you are coming from. However, upon checking your ticket with us, it has been confirmed that additional repair is needed. We know that you are thinking about why it wasn't checked on the first visit, but as you know, appliances have interconnected mechanics; repairing one component can reveal problems in other parts as well. This may be because newer parts are causing strain on older parts, or it may uncover hidden damage that was not present until disassembly. And since you are disputing the technician's findings, you are advised to call another service provider for 2nd opinion, and whatever their diagnostics, we can move from there. Regarding the technician's behavior, an incident report has already been submitted for further evaluation by our Technician Engagement team. Let us know once you have the formal report from the service provider of your choice so that we can have your ticket further reviewed.
Ezequiel was very kind and friendly and answered all my questions and make everything goes smoothly.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Quick diagnosis of problem with parts to be ordered.
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The technician was great.
Thank you for your thoughtful feedback and for recognizing the technician’s efforts, Zoran. We’re glad to hear that you had a positive experience with the service. Regarding the processing fee, we understand your concern. This fee helps cover essential operating costs related to the Puls platform, including technician insurance, extensive background checks, and full customer support. While it is usually included in the labor charge, we separate it to ensure transparency and to determine the contractor’s pay fairly. We truly appreciate your understanding and value your input, as it helps us improve
Simon was punctual and diagnosed the issue right away with my Samsung Fridge. He was quick, knowledgeable and honest. Will definitely call back if needed !
Thank you for sharing your thoughts, Kristen! It’s wonderful to hear how smoothly the service went. Simon’s professionalism and skill clearly made the experience stress‑free, and it’s great to know you’d be comfortable reaching out again in the future.
$250? He was here (late) for 250 minutes.
Hi Eric, thank you for providing your feedback. Upon confirming, the Technician arrived at the location within the given schedule time frame. The Technician is not to proceed if customer declines the estimate being provided. We'll be reaching out to you via email for any further concerns. Thank you!
On time, friendly very professional.
Thank you for sharing your experience, Rick. We’re delighted to know our technician delivered service that met your expectations. Your feedback encourages us to continue providing reliable and courteous support
HI Sa'Tasana! We are so grateful for your wonderful review. We are glad that the service went well and that the technician provided good service. Let us know if you need our help in the future.
Hello Michele! Thank you very much for the 5-star review! We work really hard to provide quality service to our valued customers. We are happy to know that it reflected on your appointment. Please let us know if we can assist you in the future.
Friendly and on time with the service call.
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Well let's see, I have had to call this company PULS, three times to fix my fridge, and am bring told that when they can get the tech back out that they would let me know. As far as I see this it should be a priority to them since this would be the third time they are having to come out and fix my refrigerator, seeing that it was not fixed the two times before. This company does not care that I am without a fridge once again, I have to wait for them even though it's their fault my fridge is not fixed yet, I paid $407 for this service already and have been told if there is another part after I have paid for two parts already that I will have to pay for it as well. This is not a company that cares about their customers, to tell me after I paid $407 to have this done and still is not fixed and this will be their third time back out for the same reason as the first visit. Nothing new but the same thing is wrong as the first day they were here. I will not pay a penny more for them to fix my fridge for something that should have been fixed the first time, I will never us this company again. I wonder if channel 8 news would like to hear how this company treats their customers, when they can't fix something they say they are qualified to fix. They should be the one to eat anything from here on to fix what they came out to fix in the first place for $407, and still not fixed. You would think if it wasn't worth fixing them they would say something. I have a Whirlpool side by side fridge, problem: freezer keeps freezing up and fridge won't stay cool when this happens. Been told by other company's easy fix but guess not for this company's service tech.
Hello Lorrie, apologies for the inconvenience caused. We genuinely value your time and I sincerely apologize on behalf of the Team as we weren't able to provide the type of service that we are proud of. We got an update coming from the Technician that the problem is solved. The fan motor of the evaporator was replaced at no cost. Please let us know if you still have any issues with the Refrigerator. Thank you!
I would give them a negive 5 stars if I could. My new dishwasher was moved by a plumber for diffrent work and they did not reinstall correctly so i got a leak indicator.. saw puls on line and although they came quick, the tech did a sloppy job 10 min assessment said he adjusted it and of it doesn't work from there a big part would have to be changed out which was the first red flag, second he told me for that less than 20 min job he was charging additional on top of the $89 service fee. When the bill was printed the cost came to a ridiculous price $160 and bill stated it was for an hour + for work which was the next red flag, but I paid it cuz thinking that would at least provide a warranty for the work.... nope! Same day got same sensor leak, called back and sent email to the dedicated team for review and not 1 persons ever got back to me.. had to make x5 flipping calls to the support center was told I would get a full refund and then they renigged on that on the last call. Customer service sucked and in the long run I went to thumbtack got a actual tech that came out cleaned and adjusted my unit correctly and paid less than this scrappy puls company... if you are looking for quality services go somewhere else!
Hi Douglas, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation. Usernames often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at [email protected] for immediate assistance. Thank you!
Technician arrived ontime, however the website said $119 for the cleaning of my washing machine. When he arrived he looks at it, took some pics of it, then came and told me it would cost $249 to clean it. It's not filthy, just had a mildew smell and is less than two years old. When I explained that the website said $119 he said that is just for coming out, not the cost of the cleaning.
Hi Scott, thank you for providing your feedback. As confirmed, the $119 is for Service Call Fee, not for Cleaning Service - The Technician quoted you standard service cost. As stated on the website: How do service call fees work? A technician will review scope of work in-person and confirm their service rates with you. If you wish to move forward with the repair, we will waive the service call fee from the total price offered by the technician. You can also decline the repair and simply pay $119 for the service call. Feel free to email us at [email protected] for any further concerns. Thank you!
Technician Kevin was very fast and professional he was very knowledgeable I would recommend him if you want your issues resolved the first time around.
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Hi Janine, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
201 reviews matching
Cinch Home Services
American Home Shield
Americas Preferred Home Warranty
ServicePlus Home Warranty
Sears Home Services
Fixr.com
Liberty Home Guard
Thumbtack