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Puls (puls.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 28% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Price, Product, Customer service. Last updated 2026-08-29.
Reviewers had a great experience with this company. People are really happy with the professional staff, frequently mentioning that the technicians arrive right on time, are extremely knowledgeable about various appliances, and explain every detail clearly. Customers truly appreciate how quickly appointments can be scheduled and how effectively complex technical problems are resolved during professional home visits. Though some customers noted that the repair services, labor costs, and replacement parts were quite expensive compared to simply buying new appliances. A few other people also felt that occasional scheduling difficulties, delayed appointments, and unhelpful customer support responses created frustrating overall experiences.
Auto-generated from all reviews of this business. For reference only.Professional. Neat clean. Curtious
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
William was on time, courteous, knowledgeable, and helpful. He explained everything clearly and completely.
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Cancelled my appointment at the very last minute of the scheduled time frame….with no explanation. This is after sending me 6 emails and 3 text messages reminding me of my “appointment”
Hi Brian, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation. Usernames often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at [email protected] for immediate assistance. Thank you!
Well done. Explained every nicely. Very knowledgeable.
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
I booked an appointment for Monday from 2-4. The tech called to ask if I could move the appointment to 4-6 instead as he was still at the previous house. I agreed. Then he asked to move it to 6-8, I agreed. Then he asked if he could come to my house the next morning, Tuesday first thing, I agreed. The next day there was no tech or call or message as I tried getting a hold of someone to confirm he was on his way. On Tuesday morning customer service called advising they were moving my appointment to 8 p.m. instead, but they actually booked it for 11 a.m. Their site said the tech was on his way to my home around 10:30 a.m. I waited until 11:30 a.m. before I called another company and booked with them instead. PULS customer service called and said "we are not in control of our techs availabilities".... I'm like WHAT?! Your platform is literally what the customers and the techs use to schedule available bookings, it is absolutely something you are aware of and based off bookings, you are also responsible for the techs arrival times and/or customer experiences. A bit more accountability would have been great.
Hi, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation. User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at [email protected] for immediate assistance. Thank you!
I called a technician to fix my refrigerator last Sunday, having found him through your recommendation. The technician came, took a look, identified the problem, and charged $525 for the service—yet nothing changed. The refrigerator still isn't working. I asked him to come back and see what was going on, but he refused. Consequently, I have contacted another technician, and I want my money back. If this does not happen, I will pursue other avenues.
Hi Fagner, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. Your concern has been forwarded to the relevant Department for review and will be reaching out to you via email. Thank you!
Very courteous and attention to detail. And most of all hard working.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Scheduled a Puls person to install art. Waited on them to arrive. Eventually got a call he will be very late. My guess is he didn’t feel like doing the work. Never again. Seattle 5/17/2026
Hello Tony, Apologies for the scheduling complications and for the inconveniences that we have caused. We genuinely value your time, and I sincerely apologize on behalf of the Team as we weren't able to provide the type of service that we are proud of. An internal report has been submitted for sanctioning. We will definitely improve for future endeavors.
Scheduling was OK and prompt but a lot of text and email Mail to manage. I was given numerous service tech information and one of the ones sent came out about 30 min outside the window. Tech did not seem knowledgeable or just did not want to do the correct troubleshooting, sold me the most common replaceable part, barely did any investigation, told me to watch the issue and if in two weeks it hasn’t shown signs of being fixed to call back. The problem never stopped, but he text said it was OK so I waited the two weeks and tried to schedule back a return on their guarantee. I requested a different tech as the first one did not seem knowledgeable and just seemed like a scam after numerous back-and-forth and then scheduling the same tech over and over and over I called their customer service explained the situation and was told I would get a new tech, but it would take a little while to schedule only to get an email stating that it has to be the same tech that originally didn’t fix the problem. I told them I did not feel safe or secure with the original tech as he seemed shady and suspect, but apparently that that’s how they handle their customers, they don’t!
Hi Jason, apologies for any inconvenience caused. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. Seems that Guarantee Department is currently in contact with you regarding the Guarantee Process.
First of all it took two schedulings to get a technician out He finally came and let us know he's a master electrician. He failed to realize that the problem was with the wall outlet not the appliance. At his recommendation I got a new stove and still have the same problem. I do not trust this handy man service as they can't determine the problem properly and cost me hundreds of dollars more than I needed to spend.
Hi Lori, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation. Usernames often aren't the same as the contact information we have; would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at [email protected] for immediate assistance. Thank you!
Thank you so much for your repair request with Puls, Leah! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Peter was on time respectful of property and very knowledgeable would recommend him to everyone Thank you
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Arten was very courteous and knowledgeable of what is going on with my refrigerator.
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The technician was fantastic, polite and quick. Worked fast and figured out the problem in no time at all.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
This was yesterday:The technician went above and beyond to get to the root of the problem and solved it. Today I'm a little disappointed. Our company set an appointment for last Sunday. We were serviced and thought the appliance was working. We had to call again because it never worked. On Thursday the technician came back, installed a different part. His tools showed a change in temperature so I assumed that it was fixed and working. Today the tenants called saying that it is not cooling at all. He will go there again, but our company is getting frustrated with this ongoing situation. I don't know if it is worth it to keep trying.
Hi Mariella, apologies for the inconvenience! We are currently reaching out to the technician regarding the unit's status. We'll be keeping you posted via email. Thank you!
Sergei was on time, very knowledgeable and very efficient. He went out of his way to accommodate us and install the required part on a Sunday afternoon. He even took a few minutes to figure out how to take out the shelving so we could clean it before the fridge was ready to used. We'll done and definitely would use Puls again.
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
HORRIBLE. I simply needed help cleaning my washer. They tried charging me over $300 for this service. NO REPAIRS.. just a simple cleaning. It took the technician 3 minutes to look over the washer and tell me this. He was in my home for maybe 5 minutes and then they wanted me to pay them $100 for coming here and telling me that. DO NOT USE.
Hi Rachel, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation. Usernames often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at [email protected] for immediate assistance. Thank you!
Service was prompt. The tech was polite and knowledgeable. Unfortunately the repair was too expensive for me to go ahead.
Hi Ella, thank you for your honest feedback. We will make sure that Technician gets the recognition he deserves. Please know that we will always be here if you need us.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Asad was amazing he was on time very neat and affecient....explained everything in details
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
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