ADT is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to more than six million customers, and employs approximately 16,000 people at 200 locations. More information is available at www.adt.com
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Is ADT USA legit?
ADT USA (adt.com) has a 1.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. 93% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently struggle with terrible customer service, enduring extremely long hold times and unhelpful support representatives who consistently fail to resolve customer issues. Reviewers often mention faulty equipment, unexpected price hikes, and continuous system errors that make the home security system completely unreliable for daily use. Many users feel trapped in expensive long-term agreements while dealing with frequent false alarms, abruptly dropped calls, and completely unresponsive monitoring teams.
The minority of people were satisfied with individual professional technicians who provided helpful assistance, answered questions thoroughly, and supported long-term customer relationships.
Auto-generated from all reviews of this business. For reference only.
Horrible company. Sold me some cameras turned out they were magnetic cameras so I couldn't position them the way I wanted. ADT refused to make it right kept quoting 30 day return policies. I swear do not get involved with this company. There's better and cheaper. Their long-term contracts are BS. Don't do it people stay away from ADT
Reply from ADT USA2026-07-29
Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at [email protected]. Please include the address/phone number to the account and a copy of your post.
I have been stuck with ADT for three long years, paying nearly $80 a month for a system that has been a nightmare to get help with ever since the day it was installed. Their agents are trained to confuse and fool customers rather than actually help or explain how things work. When my three-year contract finally ended, I called specifically to cancel. Instead, they reeled me back in with a supposedly great offer to lower my rate to just $18 a month, completely lacking any basic honesty or integrity. What they intentionally failed to tell me—and neatly hid in their deceptive pitch—was that this massive discount came with secretly stripping away essential features, most importantly my video history. Their shady tactics prove they care more about locking you into a new agreement than being transparent. Save your money and look elsewhere, or, get a dog, better than ADT.
Reply from ADT USA2026-07-28
We're genuinely sorry to hear about your unpleasant experience. This is not the level of service we aspire to offer, and we want you to know that we are committed to using this feedback to make meaningful improvements. Can you email us at [email protected] with your name and address, we would love to make sure you are able to get this resolved.
My experience with ADT has been unacceptable!!!
My alarm system was installed on July 8, 2026. It worked for exactly one day before it could no longer be armed. I reported the problem to ADT immediately, but the earliest available service appointment was 10 days later.
When the technician finally arrived—after I waited at home for a five-hour appointment window—he confirmed the base unit was defective and needed to be replaced. Amazingly, he didn't even have a replacement base unit on his truck. After waiting 10 days for service on a brand-new system, ADT still wasn't prepared to fix the problem.
What makes this even more unacceptable is that ADT is refusing to release me from my contract because the three-day cancellation period has expired. I reported the defect immediately. If ADT had provided prompt service, or if I had known that a brand-new system would fail after one day and that I would be left waiting 10 days for support, I would have cancelled within those three days. Instead, ADT is attempting to hold me to a contract worth more than $2,000 for a system that failed almost immediately.
Selling a defective system, delaying service, sending an unprepared technician, and then insisting that a customer remain locked into a long-term contract is not the level of service I expected from a company that advertises reliability and peace of mind.
Consumers deserve better. I hope others research their options carefully before signing a long-term contract with ADT.
Reply from ADT USA2026-07-28
We're genuinely sorry to hear about your unpleasant experience. This is not the level of service we aspire to offer, and we want you to know that we are committed to using this feedback to make meaningful improvements. Can you email us at [email protected] with your name and address, we would love to make sure you are able to get this resolved.
I had an extremely frustrating experience with ADT. They scheduled a technician to come to my home three separate times, and each appointment was either canceled or they failed to arrive on time. I rearranged my schedule multiple times, only to be left waiting with no reliable service.
After dealing with repeated cancellations and missed appointments, I decided I had enough and called to cancel. That’s when I was told I owed a $260 fee because of a one-year contract. The problem is that ADT never upheld their end of that contract. They failed to provide the service they promised and repeatedly wasted my time.
It’s unacceptable to expect customers to honor a contract when the company doesn’t honor its own commitments. Between the poor communication, missed appointments, and unexpected cancellation charge, I cannot recommend ADT to anyone. Save yourself the hassle and choose a company that values its customers and keeps its promises.
Reply from ADT USA2026-07-28
We're genuinely sorry to hear about your unpleasant experience. This is not the level of service we aspire to offer, and we want you to know that we are committed to using this feedback to make meaningful improvements. Can you email us at [email protected] with your name and address, we would love to make sure you are able to get this resolved.
I called requesting our due date be changed from the 10th of the month to the 15th and everyone is telling me it can't be done. We get social security checks on 15th this i ridiculous. Now we are going to have insufficient fund I am really disappointed in ADT
Reply from ADT USA2026-07-28
We're genuinely sorry to hear about your unpleasant experience. This is not the level of service we aspire to offer, and we want you to know that we are committed to using this feedback to make meaningful improvements. Can you email us at [email protected] with your name and address, we would love to make sure you are able to get this resolved.
I would never again contract with ADT. Their bonus cost them $20, my penalty cost in excess of $350. And, in my opinion, they were jerks about it during discussion. Never again with that crappy outfit!
Reply from ADT USA2026-07-29
Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at [email protected]. Please include the address/phone number to the account and a copy of your post.
Misleading sales, failed installation, then charged $217 to cancel
Extremely frustrating experience with ADT from start to finish.
I first called on 7/18 and was promised full service including camera monitoring for $30/month, with a technician scheduled for 7/20. No one showed up. When I called back, a sales manager told me the first representative should never have promised that price.
I still gave ADT another chance and agreed to $47.99/month. After a failed virtual setup, an in-person technician came on 7/22, but the cameras still could not connect. I was then told I would need to purchase new equipment. At no point did I actually receive the fully functioning service I signed up for.
I finally decided I had had enough and contacted ADT to cancel on Saturday, 7/25. Their virtual agent told me to call back Monday because it was the weekend. I called Monday as instructed, only to be told that my 3-day cancellation period had expired at midnight on Sunday, 7/26, and I now have to pay $217 to cancel a service that ADT was never able to successfully provide.
So ADT told me to wait until Monday to cancel, then penalized me because their cancellation deadline fell on Sunday. On top of that, three business days after the 7/22 installation would be 7/23, 7/24, and 7/27.
Between the misleading sales promise, missed appointment, multiple failed installation attempts, non-working camera service, and now a $217 cancellation charge, this has been an incredibly disappointing experience.
Misleading sales, failed installation, then charged $217 to cancel.
Reply from ADT USA2026-07-28
We're genuinely sorry to hear about your unpleasant experience. This is not the level of service we aspire to offer, and we want you to know that we are committed to using this feedback to make meaningful improvements. Can you email us at [email protected] with your name and address, we would love to make sure you are able to get this resolved.
My ExperienceADT customer customer should be rated…
ADT customer customer should be rated less than 1 star. Rude, incompetent, unprofessional. As a 16 year customer, you would think you would be valued but quite the opposite is true. After the poor treatment I decided to cancel. Said it would take 30 days to cancel and bad mouthed me several times. Stay as far away from ADT as possible. Bap
Reply from ADT USA2026-07-28
We're genuinely sorry to hear about your unpleasant experience. This is not the level of service we aspire to offer, and we want you to know that we are committed to using this feedback to make meaningful improvements. Can you email us at [email protected] with your name and address, we would love to make sure you are able to get this resolved.
WORST COMPANY ON THE PLANET!
Only way they answer the phone is if you're paying them. Can't log in to my account. Talked with 5 different agents trying to get logged in and no one could figure it out. Even tried to pay as a guest and it still didn't work.
Reply from ADT USA2026-07-25
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at [email protected] with a copy of your concern along with the full address/telephone number of the services.
THE worst security co I have ever dealt with in my 67years of life. In San Antonio started from day 1 & the idiot hooked up 2 of my cameras into an outlet that had no electricity & ADT is telling me that’s not their responsibility to check outlets but Really later employees told me that was an intentional installer act cause he knew (with 18 years with ADT) the cameras wud work for 1-2 months fine with built in power pack. Then when I called in cameras problem a different group of maintenance trouble shooters are called to deal with the cameras! I actually gave this 1st installer a $50 tip too! Things went downhill from there. I discontinued service in March 2026 & am now filing lawsuit for a $400 refund I have been promised since May it’s now almost Aug! This company suks SO bad & expect phones calls that last 1-2 hours I am not kidding! I have contacted the special email suggested & Terrence with the President’s office is telling me the refund was processed yesterday 7/24/26 & shud b credited on my CC in 3-5 biz days. Keeping my fingers crossed to avoid filing a dumb $417 refund lawsuit with $200 court & postage costs! But I will file it if I have to!
Reply from ADT USA2026-07-25
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at [email protected] with a copy of your concern along with the full address/telephone number of the services.
I paid 3300+ to break the contract I signed in 2024. I didn’t use the system for about 4 months while the house was having work done & staging for the estate sale (this was my dad’s house). I disconnected the WiFi in April-May. I broke the contract in May. After I paid 3300+, I had charges taken out of my account. I called about it & said our business was done after paying that amount the break the contract. Now, I’m getting calls, saying I owe 1166+, apparently for monitoring! Monitoring what?! There is nothing to monitor!!!! I filed another BBB claim against them to stop the collections. I received no bill, no other correspondence regarding this. I hated this service. Batteries didn’t last long and they expected you to do their job with troubleshooting. I don’t remember signing a 5-year contract either. I don’t recommend this company at all. They are greedy scammers.
Reply from ADT USA2026-07-25
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at [email protected] with a copy of your concern along with the full address/telephone number of the services.
ADT is possibly the worst company on the planet! I have tried to cancel service 4 times - 4! And each time I've been lied to and told it was cancelled only to have another bill turns up (for monitoring alarm equipment - by the way - that DOESN'T EVEN EXIST ANY LONGER. Lies, lies, lies are all you get from their CSRs. I'm actually having to engage a lawyer to stop them from committing the fraud they're pulling on me every month. AVOID LIKE THE PLAGUE!!!!
Reply from ADT USA2026-07-25
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at [email protected] with a copy of your concern along with the full address/telephone number of the services.
My auto repair shop was broken into on January 19 2926 at 645 in the afternoon after we closed the robber broke the front glass door got into the shop went to a car trying steal the bay doors had locks he went searching for a tool to cut the lock and was there for a good 18 minutes finally he just gave up and left the shop through the broken glass door the door was open from 6:45 afternoon to 7:30 am nest day when i got there to open in the morning i was shocked to see what happened i called 911 in fear that someone may be still in there waiting on me the police was never dispatched never got a call i mever got a call it was never monitored and when i called to complain i was met with a very rude supervisor who pretty much ended the call where i called again only for them to send a service rep to ck the system and told me that they had the signal and showed me on his device but they never contact the police and told me he doesn't know why but he didn't wanna get involved causes he values his job i immediately went with a different company only to see them sending me a bill for 3 months monitoring service then an over due notice then a warning for collection then collection for 186$ dollars for monitoring and thier equipments are laying on my desk no connections since ..January being in the business for 30 years owning the property the 186$ is nothing it's not the money it me getting robbed by this company what really upsets me not counting the bad attitude from thier team ....no one care no supervisor no one to talk to stay away.
Reply from ADT USA2026-07-24
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at [email protected] with a copy of your concern along with the full address/telephone number of the services.
ADT customer service has been horrible for the 5 years I’ve had them, the 10 second delay between each sentence, can’t understand any customer service rep, been trying to cancel for 5 years and finally accomplished today! This company is a rip off and I highly recommend NEVER using them!
Reply from ADT USA2026-07-24
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at [email protected] with a copy of your concern along with the full address/telephone number of the services.
I am writing this review on ADT security for deceptive sales practices, omission of material facts, and billing for services not rendered.
I canceled my landline service 18 months ago, which unknowingly left my traditional alarm panel completely unable to communicate with ADT’s monitoring servers. For 16 months, ADT continued to bill me for professional life-safety monitoring despite their system logs showing a continuous 'Failure to Communicate' status. Two months ago, I called ADT with the explicit intent to cancel my account. Instead of informing me that my system had been completely offline and non-functional for over a year, the retention representative withheld this critical information. They induced me into signing a new, long-term 60-month contract extension by offering a lowered monthly rate. I was misled into committing to a five-year agreement for a life-safety monitoring service that ADT knew they were physically incapable of providing on my dead hardware. ADT used aggressive retention tactics and intentional non-disclosure to lock me into a predatory contract. ADT has been unwilling to cancel the contract without a huge fee, reimburse me for monies paid without service and have bullied me into believing it is only my fault. I have zero trust in this company.
Reply from ADT USA2026-07-25
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at [email protected] with a copy of your concern along with the full address/telephone number of the services.
I have been been a customer for over 20 years and still like the service. My problem is the communication, it is horrible. I had to upgrade my system, but was charged for June payment in July and still had to pay July payment. What?? I called first week of July to make sure what would be my new payment amount and the equipment. I would suggest to shop around and if you go with ADT make sure you write down name of person you speak with, date, and time. I spoke with Sup. Santos, which said they would give me half of payment for August 2026, but at this rate I don't trust the company. This is based on my email invoice in June and what I was told over the phone of what my July payment would be.
I am thinking no matter what the company will do whatever they want to do.
Please shop around and ask and write down what they say!!!
Reply from ADT USA2026-07-24
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at [email protected] with a copy of your concern along with the full address/telephone number of the services.
Cancelled a service call on 6/10/2026 over the phone and on 7/22/2026 adt took $178 out of my account for a service call that was cancelled they basically stole the money because a tech never came to my home yet they charged me without a signedinvoice nor authorization from me then they tell me i have to wait 7-10days for a refund of the money they shouldve never took out of my account in the first place so im filing with the ag's office as well as the bbb
Reply from ADT USA2026-07-23
Our sincere apologies for the disheartening experience you've had as a valued ADT family member. Our team would be happy to review this further to assist. Please email [email protected] with a copy of your post. Please also include the phone number and address associated with the service. Thank you.
I have had this system for about 6 years. The cameras are horrible. The quality isn't as advertised. The camera sensors for it to record are inconsistent and the cameras will randomly disconnect and reconnect. The system records when it wants and have missed several important videos because it wouldn't record. The videos are stored on the cloud with no room for expansion. Save your money and get a DVR or a NVR. Never go with ADT.
Reply from ADT USA2026-07-23
Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to assist you further in resolving it. Please reach out to us directly at [email protected]. Please include the address/phone number of the account and a copy of your post.
I sure am sorry I paid thousands for this security system without knowing how often it would have problems, how impossible it is to get service and that I’d be locked out of my account less than two months after getting service.
Now. I have blocked my adt messages because they are coming every minute or so. Then when I discovered the housecleaning ladies had unplugged a unit and I plugged it back in my email account began receiving emails ever minute or so.
I have not bothered with calling adt because after months of trying to schedule them- they are ONLY available Mondays and Fridays between either early morning to midday or midday to evenings- I had problem after problem. I am not available for their morning times and after I received repeated attempts for them to show up as much as an hour after their end of evening time I finally gave up. Apparently, no matter how often I requested being and afternoon appointment instead of end of day they refused. The evening arrivals they attempted (after waiting all afternoon and evening) were always when I was sitting down to supper or about to ready for bed. Truly horrible.
What company only operates their support visits two days a week? And why on earth would they choose the two busiest days of the week for one service area?
Oh! Almost forgot. The security panel constantly loses the internet signal. Often requiring new connecting via my needing to input data. Now, because the app will no longer work for me, I am completely unable to log in at all to straighten out any problems at all. I am only able to use the Google home app for anything and that must be swiped off my Home Screen on my devices after every use or new content will not appear.
I am furiously frustrated with ADT!!! The service is absolutely horrible. They might be nice when you call, but those folks should not have to deal with our attitudes because of the way ADT is set up as a company only out for the money. I feel very bad for their employees. It is clear they are overworked if they are unable to get to homes within appointment hours.
I was unable to find a way to make a review on Google. Go figure. So I do hope this gets to interested people looking for a home security service.
Reply from ADT USA2026-07-23
We're genuinely sorry to hear about your unpleasant experience. This is not the level of service we aspire to offer, and we want you to know that we are committed to using this feedback to make meaningful improvements. Can you email us at [email protected] with your name and address, along with a copy of your post? We would love to help you resolve this.
Horrible experience cancelling, I called to cancel in May and confirmed over the phone, they didn't cancel and charged my account. Noticed the charges called in to cancel again, they confirmed, I called back a few days later, they confirmed again, called back the next day and they passed me to 5 different people, told me I would be refunded and cancelled. I called in again to confirm this and they said there was no notes, that I would not be refunded and that I was going to owe a final pro-rated charge. I had the service for three years and finished contract. Never again.
Reply from ADT USA2026-07-23
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at [email protected] with a copy of your concern, along with the full address/telephone number of the services.
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