The team is always so helpful and super…
The team is always so helpful and super fast at helping to fix issues that arrise. I was having a conflict with another app and they made some updates for me to fix it asap. Appreciate it!
About Debutify AI
Data updated- Website
- debutify.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 49 reviews
- Replies to negative
- 100% (30/30)
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About this business
Debutify AI – The Ultimate AI-Powered Ecommerce Suite for ShopifyDebutify AI is the all-in-one ecommerce solution designed to help Shopify brands build, optimize, and scale their stores effortlessly. Our suite of AI-driven products ensures you save time, reduce costs, and maximize conversions—all without needing complex setups or expensive third-party apps. Debutify AI Theme – The most powerful Shopify theme with 80+ built-in conversion-boosting widgets, reducing the need for additional apps and optimizing store performance instantly. Debutify AI Store Builder – Launch your brand in just 60 seconds! Our AI imports winning products, creates optimized product pages, applies branding, and sets up your store—all automatically. Debutify Reviews – Boost credibility and sales with AI-powered product reviews, photo/video integration, and automated review requests. Debutify Email & SMS Marketing – Maximize customer retention with automated, high-converting email and SMS campaigns tailored to your brand. Debutify Widgets App – Access powerful ecommerce features like upsells, cart urgency, trust badges, and more—designed to enhance the shopping experience and drive conversion
Written by the business, not verified by us.Is Debutify AI legit?
Debutify AI (debutify.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; 49 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Horrible support, horrible theme that doesn’t work
Horrible support, they barely know what they’re doing on their end. Don’t trust this company. They are not worth the money there’s so many better options out there. I asked for help and they basically told me to kick rocks. They only actually got off their lazy asses once I threatened to leave a bad review, but it’s too late. Especially the worker Chintan. Garbage company
Reply from Debutify AI2026-04-24
Hi, Thank you for reaching out, and I'm sorry for any inconvenience this may have caused. After checking our records, we were unable to locate an active subscription associated with your account. Since the level of support we're able to provide depends on your current plan, could you please email us at [email protected] so we can look into this further? Once we hear from you, our team will be happy to assist in getting this resolved as quickly as possible. Best regards, Mirza Debutify Support Team
Scam
Stay far away from this company. Their entire business model seems to depend on customers forgetting to cancel before the yearly auto-renewal hits. They debited $261 from my account. I reached out immediately — the same day — explained I wasn’t using the service anymore, and asked for a refund. Their answer: they don’t do refunds. No exceptions, no goodwill, nothing. A company that actually believes in its product doesn’t need to trap customers with auto-renewals and a no-refund policy. If they had a service worth paying for, people would renew by choice. Instead, they’re banking on you forgetting. That’s not a business — that’s a trap.
Reply from Debutify AI2026-04-24
Hi there, thank you for raising this concern with us. We apologize for this inconvenience. Can you please email us at [email protected] so we can further help assist with this?
Thoughtful approach- Working with Mirza
Very insightful and walked me through the process of the theme.
Reply from Debutify AI2026-04-10
Thank you for your kind words! We’re glad the walkthrough of the theme was helpful and insightful for you.
Unfortunately
Unfortunately, there were significant concerns around job security and management practices. My employment was terminated without any prior notice or formal notice period, which made the transition quite difficult. The layoff also occurred abruptly in the middle of the month without communication. Additionally, there seems to be a lack of technical understanding at the product management level, which can affect overall execution and alignment. I hope the company improves its transparency, leadership structure, and employee support going forward.
Reply from Debutify AI2026-04-10
We appreciate the feedback shared by former employees. While we may not agree with all the points raised, we take all concerns seriously and continually work to improve our processes, communication, and cross-functional alignment. Our goal remains to maintain a transparent and supportive work environment for all team members. Thank you!
Mirza was very helpful helping with our…
Mirza was very helpful helping with our store lumeradownunder.com
Reply from Debutify AI2026-03-26
Thank you! We really appreciate you taking the time to share your experience with us. We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime. — M
I was having problems and Mirza got on…
I was having problems and Mirza got on a Zoom call with me right away to show me what the issue was.
Reply from Debutify AI2026-03-13
Thank you! We really appreciate you taking the time to share your experience with us. We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime. — M
Had an excellent experience with Mirza…
Had an excellent experience with Mirza as the support agent. He was very professional, patient, and knowledgeable throughout the entire process. My concerns were addressed clearly and efficiently, and made sure everything was resolved before ending the conversation. Truly outstanding service, responsive, helpful, and easy to communicate with. Highly recommended! Thanks again Mirza!
Reply from Debutify AI2026-03-04
Thank you! We really appreciate you taking the time to share your experience with us. We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime. — M
Unresolved Payment for Promotional Work
Approximately four months ago, I was contacted by Debutify regarding the creation of a paid promotional video. I communicated with a Debutify team member, and we discussed the video title, scope of work, and agreed-upon compensation. Following these discussions, I was informed that payment would be sent, and based on those confirmations, I proceeded with the work in good faith. The work completed included researching the product, fully scripting the video, and filming the content in its entirety. At no point during this process was I informed that payment would not be made or that the agreement was no longer moving forward. Over the following months, I made multiple attempts to follow up regarding payment. During these communications, I was repeatedly told that payment would be made. Despite these assurances, payment was not received, and responses eventually became infrequent, with no reply for an extended period of time. I later communicated with Ricky Hayes, who identified himself as the owner of Debutify. He acknowledged that there had been internal changes within the company that contributed to delays and confusion. He also stated that Debutify still intended to move forward with the promotion and outlined a payment structure that included an advance payment prior to the promotion and the remaining balance following publication. As part of these discussions, he offered to increase the total compensation for the video. Following this, I was informed that payment would be processed at the end of the month and was asked to provide the necessary details to facilitate payment. Despite this, no payment was received, and no further confirmation regarding payment or next steps was provided. Since that time, I have been unable to obtain further responses regarding payment. Additionally, my ability to contact Ricky Hayes through Instagram is no longer available, as his account is no longer accessible to me. As of today, I have not received compensation for the completed work. This summary is intended solely to document the sequence of events and the current status of the unpaid promotional video.
Reply from Debutify AI2026-04-10
This claim is one-sided and omits key context. Debutify engaged in good faith discussions, but the agreement was never finalized in a binding contract, and scope/payment terms were still under review due to internal changes. Any delays in communication were related to restructuring and do not constitute refusal to pay. No formal approval for final production or payment release was confirmed before work proceeded and went beyond agreed pre-production stages. Thank you!
Very helpful and quick support!☝️
Reply from Debutify AI2026-02-01
Thank you! We really appreciate you taking the time to share your experience with us. We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime. — M
Mirza is very knowledgeable and so…
Mirza is very knowledgeable and so helpful! He answered all of my questions and showed me features I needed to know about. He even did some troubleshooting on some errors he saw in my store that I didnt know about. Highly Recommend!
Reply from Debutify AI2026-01-28
Thank you! We really appreciate you taking the time to share your experience with us. We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime. — M
Mirza is the best!!!
Reply from Debutify AI2026-01-14
Thank you! We really appreciate you taking the time to share your experience with us. We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime. — M
Customer Support doesnt read messages…
Customer Support doesnt read messages carefully and needs to much time to reply Update after their response: Just proving my point, that they dont read my message carefully. Its not just about the time!
Reply from Debutify AI2026-01-11
We’re genuinely sorry to hear that you had a bad experience. At Debutify, we prioritize our customer exerperience. Our support is available from 9 AM to 5 PM UTC from Monday to Friday. We try our best to respond back at our earliest. We’re sorry this wasn’t the outcome you were hoping for. You can schedule a call with our dedicated account manager using this link below: https://calendar.app.google/XBhEmWcqcGtDNopb6 — M
STOLE MY MONEY
STOLE MY MONEY. DO NOT SIGN UP FOR THIS.
Reply from Debutify AI2025-12-08
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We want to assure you that Debutify never charges customers outside of our clearly stated billing policy. All plans include a 7-days free trial, and after that period ends, the subscription renews automatically only if it isn’t cancelled—this is outlined in our Terms of Service and in the reminders sent before the trial expires. We do not have the ability to “steal” or manually charge outside of this system. — M
nice
nice, supportive, knowledgeable. thanx a lot Mirza Asad Baig.
Reply from Debutify AI2025-12-08
Thank you! We really appreciate you taking the time to share your experience with us. We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime. — M
I am not a professional website…
I am not a professional website designer however their level of support is unmatched! I had a call today where he not only addressed my concerns but also gave me some homework on what to change so that I appealed to people more! He fixed things for me while on the call! I am grateful
Reply from Debutify AI2025-12-04
Thank you! We really appreciate you taking the time to share your experience with us. We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime. — M
Okok its good
Reply from Debutify AI2025-12-04
Thank you! We really appreciate you taking the time to share your experience with us. We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime. — M
10/10 thanks Mirza
10/10 thanks Mirza. Solved our solution quickly.
Reply from Debutify AI2025-11-28
Thank you! We really appreciate you taking the time to share your experience with us. We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime. — M
Great customer service
Great customer service. Had a couple issues with setting up the themes and the different options. Asking for help, and got it almost right away.
Reply from Debutify AI2025-11-25
Thank you! We really appreciate you taking the time to share your experience with us. We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime. — M
Great help!
Reply from Debutify AI2025-11-07
Thank you! We really appreciate you taking the time to share your experience with us. We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime. — M
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