I mean
I mean, your interactiveness is unique and that’s why you get three stars but it doesn’t have to be every year! Let the phones we own age, what do I need a new iPhone every year with the same paycheck? Absurd!
About Apple
Data updated- Website
- www.apple.com
- Category
- Shopping & Fashion
- Location
- United Kingdom
- Status
- Unclaimed
- Last 12 months
- 207 reviews
- Replies to negative
- 0% (0/170)
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About this business
Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and the revolutionary iPhone.
Is Apple legit?
Apple (www.apple.com) has a 1.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Customers frequently complained about poor customer support, mentioning unhelpful representatives, extremely long waiting times, and constant difficulties resolving various technical issues. People also expressed deep frustration with hardware quality issues, unexpected device malfunctions, and restrictive software limitations that eventually rendered their items completely useless. Though some customers faced significant challenges, a small group of reviewers were genuinely happy with the helpful store staff and smooth hardware performance. These consumers deeply appreciated the friendly assistance received during direct store visits and praised the impressive overall quality of the product design.
Auto-generated from all reviews of this business. For reference only.What people say
Apple is all about the money
Apple is all about the money . Apple used to be good when it came with headphones and a charger now , just a phone with a sucky battery life . Why are we doing this to ourselves. We all need to throw away Apple phones . We are literally buy a $10 phone made in china . But we spends hundreds of dollars on one simple piece of crap technology. Breaking all iPhones in my house . I rather go to a home telephone again. Apple is money hungry piece of sh8t.
Apple Care Plus is Scam
I have two iphones under the apple care plus insurance, and lost one of the phones while I was abroad. I tried to claim a lost claim on apple.com, and the system doesn't allow me to claim a lost claim. So I called the help service, the senior advisor wasn't listening what I was explaining to him at the beginning of the conversation. After the phone call over 1 hour, the advisor finally said that he can't help me to claim the lost insurance claim. I pay the apple care plus to cover a case when I lost my phone. But Apple advisor say that insurance is not covered. This customer service, and apple care service are broken for a customer who pay for apple care plus insurance. I requested to talk with the manager to make a complain, he said that he doesn't have any manager or boss I can talk to. This experience is really bad for a loyal customer who has used apple about 25 years.
Apple Store, Cumberland Mall, Atlanta GA Sux.
Why doesn't Trustpilot have a place to review Apple Stores? My visit was to Apple Store at Cumberland Mall, Atlanta GA, USA. First, go online to schedule an appointment. My bad: this was my first trip to an Apple Store. My wait was over an hour. My i16 Pro is less than 1 year old. I explained that the phone was intermittently getting HOT when charging, which leads to a fast draining of the battery as soon as it was removed from the charger. The drain takes about 2 hours, even when the phone is sitting on the desk or otherwise not being used. Miguel tried to convince me a relatively new charging/data cord, bought from a Verizon Store was the culprit. In desperation, I tried his recommendation to buy an Apple Cord and Brick. It is still intermittently heating up when I charge it. I don't blame Miguel for that. Apple has trained him to do this. However, Miguel left helping me to go on a 15-minute break, forgot about me & moved on to the next customer when he returned from his break. I walked out. The lines were long, the techs were struggling to keep up, but lackadaisical about their time. I spoke with several people lately: friends, several other customers waiting at the Apple Store & on FB. This seems to be an ongoing issue with Apple. They apparently have a plethora of bad batteries & are making excuses instead of correcting the problem in order to keep their profit margins fat. This will be my final Apple phone. I will be using Android in the future.
Apple is absolutely horrible they…
Apple is absolutely horrible they couldn't even get apple cash set up on my ipad and wasted 7 hours of my time transfering me from one engineer to the next they had no d clue of what to do apple is terrible I would never use their products or services ever again they can't fix anything If they can't get something as simple as apple pay and apple cash set up of my iPad then think about anything else that's more complex than that wpuld never work...such as music production software which is supposed to just work now they've got me logged out of my mini Mac where all my music is thank God I'm backed it up ...go PC take this painstaking time to deal with PC and its latency and its errors it's getting better it's just sorry that apple sucks now And their engineers can't figure anything out and they have so many different departments that they transfer you to that nobody knows what they're doing and you just get the run around apple grade: F - And then if you get anything new you have to get all to accessories every time and none of the old stuff works with any of the new stuff and it just sucks it should all work with everything and you shouldn't have to get new accessories every time they just nickel and dime you to death of all your money and then lose your data. I'll definitely never get an iPhone I'll stick with my Android thank you very much never had any problems
Apple Warranty waste of money
Apple Warranty is total SCAM,. 3 HOURS training their reps on New Highest Price pro Airpods& extended warranty. Bad on day 1. Then, after hours training and multiple misrepentations by reps, we get sent to a store to be up sold! Don't waste $$ buying warranty from Apple , They don't honor it. Use another device to record the bogus tech support calls if u need record audios of non support calls. The small print warranty is Unreadable.
Apple is the world’s worse product it…
Apple is the world’s worse product it charges your settings when ever it wants and you can not download a app without having your bank connected just so they can steal your money I am switching back to android and will never use apple products again junk
Not What I Expected
The new iPhone looked great in the ads, but the battery life has been really disappointing. I expected better performance for the price. Also, the shipping took longer than I was told, which was frustrating. I'll think twice before recommending this to friends.
Couldn't replace a battery for an 8…
Couldn't replace a battery for an 8 year old product, even though it is literally NOTHING in the scale of the environment and sustainability. Wants to make money by all costs, doesn't care about actually helping customers. Visiting the Apple Battersea store felt like someone is just pushing products down my throat while offering no real solution. I was told to go to a third party service and was provided with no tips and help to improve my device's performance.
BE AWARE‼️Apple will charge you for a…
BE AWARE‼️Apple will charge you for a full App subscription even if you are still in a 7 days free trial period! It is DISHONEST, DECEIVING AND ILLEGAL! Customer service is useless and particularly rude!
ZERO STARS
It should be 0 stars. I bought a brand-new iPhone, and after several years I couldn't remember my Apple ID password. I had written it down, but apparently I wrote it incorrectly, so I started the account recovery process. This happened on Wednesday. More than 72 hours have passed, and I haven't received any updates. To make matters worse, whenever I enter my Apple ID, I just get an error message. My previous phone was destroyed, so this situation is incredibly frustrating. I use my phone for work, and right now I can't even use WhatsApp. The customer support is unbelievably poor. There is no way to speak to anyone, and I have received absolutely no answers from a brand that is supposed to be premium. I'm returning the phone and switching to Android instead.
Scam in Apple App Store
I am writing to formally report Apple allows the app "Creati: Gen AI Content Creator" to be sold in the app store. It is a predatory scam and I reported it as such but Apple refused a refund!!! You can check the Internet for all the scam reports, especially Reddit!!! . The app uses highly deceptive marketing and fraudulent billing practices to trap users into expensive subscriptions. Specifically, the app hides its restrictive "credit" system until after payment is processed. Users are charged an upfront fee (e.g., $35–$79) under the impression that they are purchasing a standard subscription. However, once inside, the app charges exorbitant background "processing credits" per second, draining an entire year's worth of credits after rendering just one or two short videos. The app then completely locks up and demands an additional $70+ payment to continue using it. Furthermore, the app frequently crashes, fails to deliver the promised AI generation quality, and the developer refuses to respond to support inquiries. This app is intentionally engineered to deceive consumers, manipulate Apple’s In-App Purchase system, and abandon functionality immediately after payment.
I really love how their product works.
MacBook Pro 2026 Grey
MacBook Pro 2026 Grey As a computer, it is excellent; however, given its exorbitant price, I find it has a serious flaw. If you are someone who likes to keep your computer clean, this isn't the best choice. The material is of poor quality; it attracts a lot of dirt and smudges, and it gets dirty again the moment you clean it. I like to keep things clean and tidy, yet my computer always looks dirty and smudged!
F1 exclusivity dragged me back — this is what I get
Left Apple 10 years ago and wanted nothing to do with them again. The only reason I have an account is that Apple bought exclusive US rights to F1 — so leaving wasn't really an option. Now that account is locked, and "recovery" says over a week with no way to speed it up or reach a live agent. The one thing I use this account for, and I can't access it.
Poor
Poor, pathetic company. Make products that break, charge 3x more - and then ghost ya. They literally stole money from me and wouldn't even discuss it.
Very disappointed with Apple
Very disappointed with Apple. The battery drains far too quickly, the display is fragile and gets damaged easily, and the overall performance isn't as smooth as expected. For such an expensive product, the quality doesn't match the price. In my experience, it feels overpriced, and several features didn't work as well as I expected. I expected a premium device but was left disappointed.
Payed for no ads on a game at cost of…
Payed for no ads on a game at cost of £6.99 but guess what you still have to watch ads within 20 mins of me purchasing this I got in touch with Apple to get a refund as this was not what was advertised explained that I payed for no ads but still have to watch ads this a no brainer false advertising so waited for refund but was denied but told I could appeal which I did again explained have been conned but guess what this thieving company still denied a refund as I didn’t meet the criteria yet they say you have the right to withdraw from a purchase but I didn’t meet the criteria thieves, I guarantee you will never get another penny from me again.
I gave this store a chance and came…Not worth the hassle
I gave this store a chance and came away disappointed. I had to chase up the order myself since there was no proactive communication. Sizing was off compared to the chart listed on the product page. I was left waiting without any explanation for the delay. It took several emails before I got a useful response from support. Overall the experience felt disorganised from checkout through to delivery. I expected better and came away disappointed.
Apple's billiApple Holds Free App Updates Hostage Over Billing Bugsng ecosystem is incredibly…
Apple's billing ecosystem is incredibly rigid and anti-consumer. My card was declined for a subscription that I had already canceled, and the App Store completely blocked me from updating my completely free applications. They do not accept international or business cards cleanly, and they hold security patches and basic phone tools hostage unless you tie a brand-new bank account to their system. You buy an expensive premium phone only to be forced into a broken banking relationship just to use free software. I am completely fed up and switching to Android, where a failed subscription simply pauses that specific service instead of locking your entire device down.
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