RedCoach is the most comfortable way to travel across the Sunshine State,Texas and Georgia. Whether you select first, business or economy class, you will get the full RedCoach experience, where your safety and comfort are priority
Written by the business, not verified by us.RedCoach (redcoachusa.com) has a 3.8 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 66% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-09-01.
Reviewers had a great experience with this company. Customers frequently praise the drivers for being kind, professional, and making trips smooth and safe. Travelers also highlight the comfortable seating, clean environment, and dependable service that make longer journeys very relaxing. The buses are generally described as punctual, clean, and well-maintained. However, some people mentioned that finding the pickup and drop-off locations can occasionally be confusing due to a lack of clear signs or posted markers. Some reviewers were not happy with the indoor temperature, noting that the air conditioning was sometimes excessively cold during the entire trip.
Auto-generated from all reviews of this business. For reference only.The driver was rude. We arrived at 9:28 (the bus left at 9:30), and the driver tells me “you’re late. I should have left by now”…I double checked, nervous if it was after 9:30… no it was 9:28 just turning 9:29. She rushed me and told Me I couldn’t even say bye to my partner. Then the bus was dirty. The experience was “okay”
As always, very good work.
Thank you so much, Alejo! We always strive to provide you with the absolute best travel experience, and your continued trust means the world to our entire RedCoach team. See you on your next trip!
It was extremely dirty someone was sat in out seats so we was then sat all over the place with young children also adverts very miss leading
The driver was very kind and helpful. The seats are very comfortable and the air conditioning was fantastic. All in all we had a wonderful trip coming back from Dallas to San Antonio. Previously we had gone on Amtrak train but from now on when we go to Dallas and come back to San Antonio we will be driving the red bus.
Thank you so much for the wonderful review, Ruth! We are thrilled to hear that our driver's kindness, comfortable seats, and great air conditioning made your trip from Dallas to San Antonio so fantastic. Knowing that we've become your go-to choice over the train means the world to our entire team, and we cannot wait to welcome you back on board for your next journey!
The bus is always very spacious and is comfortable. The drivers have been respectful and helpful on both of my round trip drives I have taken. It is nice that there is normally not a lot of people so if you are seated next to someone you can move. Only issue I have is that the location for pickup/drop off is not always clear. So I have definitely been passed by the bus before and had to run to meet it at another stop. Besides that I plan on continuing to use Red Coach!
Thank you so much for the wonderful review, Sloan! We are thrilled to hear that you love our spacious coaches and the top-notch service from our drivers. We truly appreciate your feedback regarding the pickup locations and will definitely look into making them clearer for a smoother experience. We can't wait to welcome you back on board for many more trips to come!
The ride itself is pretty good. I think it was misleading to say only one stop when in reality there were two; Austin and Buda (for the driver change). Also, the pick up location in Dallas was not ideal. The San Antonio and Austin locations were way nicer, however, in San Antonio, the luggage compartment could not be unloaded very quickly so many people had to wait out in the sun and heat of summer waiting for their luggage.
Thank you so much for the fantastic review and valuable feedback, Jose! We are thrilled to hear you enjoyed a great ride overall, though we truly appreciate your notes regarding the stops, pickup locations, and luggage wait times. We are already looking into these areas to ensure a much smoother and more comfortable experience from start to finish. We cannot wait to welcome you back on board for an even better journey next time!
Ride coming back had no ac in the back and it was uncomfortably hot. Told the driver and he said he checked and said he didn’t know why it wasn’t working. Called customer service and still No resolve.
The AC was not functioning properly, the driver was rude. The bus arrived 20 mins late and in the tracking website it showed that the bus will depart after 10 minutes. So I checked in, kept my bag and got out of the bus for buying water bottle expecting I have enough time as the departure was after 10 mins. But the driver started the bus before the departure and left, I had to run and ask him to stop, he was not stopping. He is very insensitive and rude. Finally after shouting he stopped. He also braked couple of times very hard. Extremely unhappy and will never book again.
One hour delayed when the schedule should’ve at least be more strict and no apologies or heads up meanwhile to cancel or refund you need to give a 3 hours heads up
The wheelchair lift was great and the driver was very kind. The plugs in the bus was not working to charge my phone . My biggest issue was that my suitcase was soaking wet and it wet all my items inside the bag, this really upset me. I had no dry clothes to wear and some of my diapers and changing pads were soiled.
My ride was smooth, comfortable and peaceful each way. No hiccups on this on, just relaxation. We enjoyed our trip!
Thank you so much for the wonderful review, KB! We are absolutely thrilled to hear that your trip was smooth, comfortable, and completely relaxing both ways. Providing a peaceful and seamless journey is always our top priority, and we can't wait to give you another first-class experience on your next RedCoach trip!
1. Bus was later by 45 minutes, moat of people were waiting outside in 100F heat and there were no notifications that bus was late and bus tracker didn't work 2. AC didn't work and there was no spare water on the bus, so the ride was pretty rough.
The bus was incredibly bouncy/seats vibrating (I was not in the back either) the entire ride, and I felt like I was going to throw up. It was downgraded from business class to economy at the last minute and I have yet to receive any refund or contact about it.
The bus cleanliness’s and the driver assistance and support to all passengers is very good.
Thank you so much for the fantastic feedback, Alfonso! We are absolutely thrilled to hear that you were impressed with our bus cleanliness and that our driver provided such stellar assistance and support. Providing a spotless, top-tier travel experience is our absolute priority, and we cannot wait to welcome you back aboard RedCoach very soon!
Poor communication about delayed bus arrival with no clear estimated time of arrival. customer service just said sometime after 2pm it could be hours. It is too hot in Texas for people to sit outside with unknown time or if the bus will even arrive.
Very comfortable ride . The only issue is the guarantee of the seat that was picked. On the date of my ride 8/8 I was concerned that my seat 5a would be taken from the beginning of the trip starting in Miami . I was correct because there was someone in my seat . The woman was willing to move seats . Many passengers don’t know about seats that are assigned or requested. It’s the responsibility of the DRIVER to communicate with the rider what seat is theirs while checking. Their QR code . This situation has happened to me many times and sometimes people are rude and yell out “ just sit somewhere else” I’ve been taking the bus for 2 years and this has always been an issue & ONLY one driver checked seat assignments (a woman driver of course) . So other than that I appreciate the competent drivers and comfortable ride .
Thank you for sharing your feedback with us, Rose! We are delighted that you enjoyed our comfortable ride and appreciated our competent drivers. However, we sincerely apologize for the frustration regarding your assigned seat and the communication during boarding. We are addressing this directly with our team to ensure our drivers strictly enforce and communicate seat assignments, so your experience is seamless every time. We truly value your two years of loyalty and look forward to providing you with an even better journey next time!
Great driver ! He was very conscientious.
Thank you so much for the wonderful feedback, Pat! We are thrilled to hear that your driver provided such conscientious service. We look forward to welcoming you aboard RedCoach again soon!
Very comfortable ride and it was on time no unnesasary stops
Thank you so much for the fantastic review, Atiya! We are thrilled to hear you enjoyed such a comfortable, perfectly on-time ride with no unnecessary stops. Providing a smooth and efficient journey is our absolute priority, and we cannot wait to welcome you back on board for your next trip!
If I could rate them lower than one star I would. Needed to change my reservation. Tried to do it online...FOUR times and could not. Then tried their "chat", which was texting. The guy said things were out of order and he could not help me. Then I called and they were going to charge me $13.00 for any help! Asked for my money back two days before my trip. Again, was denied help or a refund. Red Coach used to be great . Not anymore.
I recently had surgery and had to make it to my brother's college graduation, but could not drive the 8 hours. RedCoach was my first choice. I will always choose RedCoach for its comfort and convenience. The only suggestion I would make is to have some sort of quick food option at the Orlando station (like a snack bar where the car rental company used to be inside of the station).
Thank you so much for sharing your journey with us, Timmika! It is an absolute honor to be your top choice, especially when you needed a comfortable and stress-free ride after your surgery. We are deeply touched that RedCoach could play a part in getting you to your brother's special college graduation! We also truly appreciate your wonderful suggestion regarding the Orlando station; we are always looking for ways to elevate our guest experience and will certainly share your feedback with our team. We cannot wait to welcome you back aboard for your next trip, and we wish you a very smooth and speedy recovery!
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